Plantage Thunderbird (MacBook Air 10.14.2)

[fdekoninck]

Bonjour à tous

Je me présente, je m'appelle Fabrice et je vis à Bruxelles. Je ne suis pas un expert en informatique, mais là je fais face à un vrai problème.

J'utilisais Thunderbird jusqu'à récemment sur un macbook Air. J'ai donné cet ordi il y a 6 mois à ma fille pour ses études, en conservant cependant mes données (elle crée son nouveau profil, j'ai gardé l'ancien).

- Le mac est en 10.14.2 (Mojave)
- Je ne connais pas la version de Thunderbird car je ne peux le redémarrer.

Après 6 mois, j'ai eu besoin de consulter une archive importante. J'ai donc ré-ouvert ma session, et Thunderbird s'est ouvert quelques instants mais a planté immédiatement. C'est après que je me suis rendu compte qu'il n'y avait plus assez d'espace disque (message apple m'en informant me demandant de faire le ménage). Il se peut que ma fille ait saturé le disque dur. Depuis, je suis planté...

J'ai depuis supprimé 9Go de fichiers inutiles, mais ne peux ré-ouvrir Thunderbird, d'ailleurs l'icône n'apparait même plus.

Quand j'essaie d'ouvrir le fichier j'obtiens un message de plantage suivante (copié collé) :

-------------------------------------------
Process: Thunderbird [4387]
Path: /Applications/Thunderbird.app/Contents/MacOS/Thunderbird
Identifier: Thunderbird
Version: ???
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Thunderbird [4387]
User ID: 501

Date/Time: 2019-04-25 13:59:44.778 +0200
OS Version: Mac OS X 10.14.2 (18C54)
Report Version: 12
Anonymous UUID: DDC149B2-2218-B356-3DED-E472B8A12F4D


Time Awake Since Boot: 3300 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0xffffffffffffffff
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [4387]

VM Regions Near 0xffffffffffffffff:
--> shared memory 00007fffffe1d000-00007fffffe1e000 [ 4K] r-x/r-x SM=SHM


Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 Thunderbird 0x000000010cc12445 0x10cc11000 + 5189
1 ??? 0x696c79642e736269 0 + 7596580142650188393

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0xffffffffffffffff rbx: 0x0000000000000004 rcx: 0x0000000000000002 rdx: 0xffffffffffffffff
rdi: 0x0000000000000016 rsi: 0x0000000000000000 rbp: 0x00007ffee2fedb10 rsp: 0x00007ffee2feda50
r8: 0x0000000000000004 r9: 0x0000000000000000 r10: 0x00007fff6a84b152 r11: 0x0000000000000202
r12: 0x00007ffee2fee33d r13: 0x000000010ce06140 r14: 0x0000000000000000 r15: 0xffffffffffffffff
rip: 0x000000010cc12445 rfl: 0x0000000000010286 cr2: 0xffffffffffffffff

Logical CPU: 2
Error Code: 0x00000004
Trap Number: 14


Binary Images:
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0x7fff68139000 - 0x7fff6813aff3 libcoretls_cfhelpers.dylib (155.220.1) <33661841-3C3B-3608-86AC-C88D1CD6FE98> /usr/lib/libcoretls_cfhelpers.dylib
0x7fff687b1000 - 0x7fff68808ffb libcups.2.dylib (462.10) <29B6D106-A5F2-321D-8916-90F595545D88> /usr/lib/libcups.2.dylib
0x7fff68940000 - 0x7fff68940fff libenergytrace.dylib (17.200.1) <F5BA8134-16F9-31CD-90E1-D1EBEBADA4AE> /usr/lib/libenergytrace.dylib
0x7fff68972000 - 0x7fff68977ff7 libgermantok.dylib (17.15.2) <9381B152-5CFD-3D23-A5A7-4D64EE55B85E> /usr/lib/libgermantok.dylib
0x7fff68978000 - 0x7fff6897dff7 libheimdal-asn1.dylib (520.220.2) <D851A47D-E162-35F8-B8D4-6ABEA7FFDAD7> /usr/lib/libheimdal-asn1.dylib
0x7fff689a9000 - 0x7fff68a9aff7 libiconv.2.dylib (51.200.6) <9FB95807-7C62-32B7-A19F-946D7FB7CCA6> /usr/lib/libiconv.2.dylib
0x7fff68a9b000 - 0x7fff68cfeffb libicucore.A.dylib (62109.0.1) <FEB89BD3-79C4-3208-A754-7E6BC4D38548> /usr/lib/libicucore.A.dylib
0x7fff68d4b000 - 0x7fff68d4cfff liblangid.dylib (128.15.1) <663D0A24-7260-31D1-9BFE-74D67B6F72F6> /usr/lib/liblangid.dylib
0x7fff68d4d000 - 0x7fff68d65fff liblzma.5.dylib (10.200.3) <9A52A949-0CB1-39B6-9244-D079FB609559> /usr/lib/liblzma.5.dylib
0x7fff68d7d000 - 0x7fff68e2dfff libmecab.1.0.0.dylib (779.24.1) <590BC39C-2A3E-368B-9499-C808B84C4955> /usr/lib/libmecab.1.0.0.dylib
0x7fff68e2e000 - 0x7fff6906bff7 libmecabra.dylib (779.24.1) <22BFD5A8-EA42-3DC3-8910-F27DCFB1B631> /usr/lib/libmecabra.dylib
0x7fff69243000 - 0x7fff6959bffb libnetwork.dylib (1229.230.4) <B76F8990-85CD-382D-BDF4-58C4AD4CE6C4> /usr/lib/libnetwork.dylib
0x7fff6962c000 - 0x7fff69db2fe7 libobjc.A.dylib (750.1) <804715F4-F52D-34D0-8FEC-A25DC08513C3> /usr/lib/libobjc.A.dylib
0x7fff69dc5000 - 0x7fff69dc9ffb libpam.2.dylib (22.200.1) <85253002-89F2-3872-9C8A-1801303A2EBB> /usr/lib/libpam.2.dylib
0x7fff69dcc000 - 0x7fff69e02ff7 libpcap.A.dylib (79.200.4) <6D25197A-2F7C-3147-A45A-F6F13E55909F> /usr/lib/libpcap.A.dylib
0x7fff69f1c000 - 0x7fff69f34ffb libresolv.9.dylib (65.200.2) <A1A77B4E-1AF0-3039-9945-D05440494E00> /usr/lib/libresolv.9.dylib
0x7fff69f88000 - 0x7fff6a15ffe7 libsqlite3.dylib (274.20) <7B202039-5DDF-3140-808C-521E8F11394E> /usr/lib/libsqlite3.dylib
0x7fff6a3ec000 - 0x7fff6a3efffb libutil.dylib (51.200.4) <10C5E165-0939-363A-9D13-7076F3B513EC> /usr/lib/libutil.dylib
0x7fff6a3f0000 - 0x7fff6a3fdfff libxar.1.dylib (404) <16E875B3-CF89-3059-87BB-36D301B32E7B> /usr/lib/libxar.1.dylib
0x7fff6a402000 - 0x7fff6a4e5fff libxml2.2.dylib (32.8) <3E7875AC-3195-3800-AC48-8AA3B7BE51E4> /usr/lib/libxml2.2.dylib
0x7fff6a4e6000 - 0x7fff6a50eff3 libxslt.1.dylib (16.1) <D6EBFEBB-F88E-398F-B1B5-66F413C2CD32> /usr/lib/libxslt.1.dylib
0x7fff6a50f000 - 0x7fff6a521ffb libz.1.dylib (70.200.4) <15F7B40A-424C-33BB-BF2C-7E8195128B78> /usr/lib/libz.1.dylib
0x7fff6a592000 - 0x7fff6a596ff3 libcache.dylib (81) <704331AC-E43D-343A-8C24-39201142AF27> /usr/lib/system/libcache.dylib
0x7fff6a597000 - 0x7fff6a5a1ff3 libcommonCrypto.dylib (60118.220.1) <9C865644-EE9A-3662-AB77-7C8A5E561784> /usr/lib/system/libcommonCrypto.dylib
0x7fff6a5a2000 - 0x7fff6a5a9fff libcompiler_rt.dylib (63.4) <817772E3-E836-3FFD-A39B-BDCD1C357221> /usr/lib/system/libcompiler_rt.dylib
0x7fff6a5aa000 - 0x7fff6a5b3ff3 libcopyfile.dylib (146.200.3) <5C5C4F35-DAB7-3CF1-940F-F47192AB8289> /usr/lib/system/libcopyfile.dylib
0x7fff6a5b4000 - 0x7fff6a638fdf libcorecrypto.dylib (602.230.1) <C78D1A87-5543-3561-BEB4-3B480BA94ECB> /usr/lib/system/libcorecrypto.dylib
0x7fff6a6bf000 - 0x7fff6a6f9ff7 libdispatch.dylib (1008.220.2) <2FDB1401-5119-3DF0-91F5-F4E105F00CD7> /usr/lib/system/libdispatch.dylib
0x7fff6a6fa000 - 0x7fff6a729ff3 libdyld.dylib (640.2) <376E3F3A-6942-3B0E-AD5E-4B97E8255CF5> /usr/lib/system/libdyld.dylib
0x7fff6a72a000 - 0x7fff6a72affb libkeymgr.dylib (30) <A4EFD9A4-2EF3-3E18-B325-F527E3821939> /usr/lib/system/libkeymgr.dylib
0x7fff6a72b000 - 0x7fff6a737ff7 libkxld.dylib (4903.231.4) <7275D7AD-54CE-30BF-9459-18EA77E28ACC> /usr/lib/system/libkxld.dylib
0x7fff6a738000 - 0x7fff6a738ff7 liblaunch.dylib (1336.220.5) <8563299C-2493-3DBD-8E88-3FC673DB47DD> /usr/lib/system/liblaunch.dylib
0x7fff6a739000 - 0x7fff6a73efff libmacho.dylib (921) <6ADB99F3-D142-3A0A-B3CE-031354766ACC> /usr/lib/system/libmacho.dylib
0x7fff6a73f000 - 0x7fff6a741ffb libquarantine.dylib (86.220.1) <58524FD7-63C5-38E0-9D90-845A79551C14> /usr/lib/system/libquarantine.dylib
0x7fff6a742000 - 0x7fff6a743ff3 libremovefile.dylib (45.200.2) <BA53CA8A-9974-3A43-9265-B110B1AE470F> /usr/lib/system/libremovefile.dylib
0x7fff6a744000 - 0x7fff6a75bff3 libsystem_asl.dylib (356.200.4) <33C62769-1242-3BC1-9459-13CBCDECC7FE> /usr/lib/system/libsystem_asl.dylib
0x7fff6a75c000 - 0x7fff6a75cfff libsystem_blocks.dylib (73) <152EDADF-7D94-35F2-89B7-E66DCD945BBA> /usr/lib/system/libsystem_blocks.dylib
0x7fff6a75d000 - 0x7fff6a7e5fff libsystem_c.dylib (1272.200.26) <D6C701A2-9F17-308D-B6AC-9E17EF31B7DF> /usr/lib/system/libsystem_c.dylib
0x7fff6a7e6000 - 0x7fff6a7e9ff7 libsystem_configuration.dylib (963.200.27) <94898525-ECC8-3CC9-B312-CBEAAC305E32> /usr/lib/system/libsystem_configuration.dylib
0x7fff6a7ea000 - 0x7fff6a7edff7 libsystem_coreservices.dylib (66) <10818C17-70E1-328E-A3E3-C3EB81AEC590> /usr/lib/system/libsystem_coreservices.dylib
0x7fff6a7ee000 - 0x7fff6a7f4ffb libsystem_darwin.dylib (1272.200.26) <07468CF7-982F-37C4-83D0-D5E602A683AA> /usr/lib/system/libsystem_darwin.dylib
0x7fff6a7f5000 - 0x7fff6a7fbff7 libsystem_dnssd.dylib (878.230.2) <FF9D5025-F060-334B-B6D8-C5D0BB6A55E3> /usr/lib/system/libsystem_dnssd.dylib
0x7fff6a7fc000 - 0x7fff6a848ff3 libsystem_info.dylib (517.200.9) <54B65F21-2E93-3579-9B72-6637A03245D9> /usr/lib/system/libsystem_info.dylib
0x7fff6a849000 - 0x7fff6a871ff7 libsystem_kernel.dylib (4903.231.4) <ABDAABCA-C22A-3960-AA4E-E91A9FF34929> /usr/lib/system/libsystem_kernel.dylib
0x7fff6a872000 - 0x7fff6a8bdff7 libsystem_m.dylib (3158.200.7) <AF25F8E8-194C-314F-A2D3-A424853EE796> /usr/lib/system/libsystem_m.dylib
0x7fff6a8be000 - 0x7fff6a8e2ff7 libsystem_malloc.dylib (166.220.1) <4777DC06-F9C6-356E-82AB-86A1C6D62F3A> /usr/lib/system/libsystem_malloc.dylib
0x7fff6a8e3000 - 0x7fff6a8eeff3 libsystem_networkextension.dylib (767.220.1) <74818C3D-9B68-3823-A737-6A4B782618F2> /usr/lib/system/libsystem_networkextension.dylib
0x7fff6a8ef000 - 0x7fff6a8f6fff libsystem_notify.dylib (172.200.21) <65B3061D-41D7-3485-B217-A861E05AD50B> /usr/lib/system/libsystem_notify.dylib
0x7fff6a8f7000 - 0x7fff6a900fef libsystem_platform.dylib (177.200.16) <83DED753-51EC-3B8C-A98D-883A5184086B> /usr/lib/system/libsystem_platform.dylib
0x7fff6a901000 - 0x7fff6a90bfff libsystem_pthread.dylib (330.230.1) <BA382BFC-6A17-3940-B417-D090EF2AF4F4> /usr/lib/system/libsystem_pthread.dylib
0x7fff6a90c000 - 0x7fff6a90fff7 libsystem_sandbox.dylib (851.230.3) <4D0CB1CA-160C-3C29-BE5D-131D68D43B1B> /usr/lib/system/libsystem_sandbox.dylib
0x7fff6a910000 - 0x7fff6a912ff3 libsystem_secinit.dylib (30.220.1) <5964B6D2-19D4-3CF9-BDBC-4EB1D42348F1> /usr/lib/system/libsystem_secinit.dylib
0x7fff6a913000 - 0x7fff6a91aff7 libsystem_symptoms.dylib (820.237.2) <487E1794-4C6E-3B1B-9C55-95B1A5FF9B90> /usr/lib/system/libsystem_symptoms.dylib
0x7fff6a91b000 - 0x7fff6a930ff7 libsystem_trace.dylib (906.220.1) <4D4BA88A-FA32-379D-8860-33838723B35F> /usr/lib/system/libsystem_trace.dylib
0x7fff6a932000 - 0x7fff6a937ffb libunwind.dylib (35.4) <EF1A77FD-A86B-39F5-ABEA-6100AB23583A> /usr/lib/system/libunwind.dylib
0x7fff6a938000 - 0x7fff6a968fff libxpc.dylib (1336.220.5) <DC50F33E-C47D-3256-BFE0-F8E9B5AEBE17> /usr/lib/system/libxpc.dylib

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 3400
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=367.0M resident=0K(0%) swapped_out_or_unallocated=367.0M(100%)
Writable regions: Total=548.8M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=548.8M(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Kernel Alloc Once 8K 2
MALLOC 154.1M 13
MALLOC guard page 16K 5
MALLOC_NANO (reserved) 384.0M 2 reserved VM address space (unallocated)
STACK GUARD 56.0M 2
Stack 8192K 2
VM_ALLOCATE 2048K 2
__DATA 24.3M 233
__FONT_DATA 4K 2
__LINKEDIT 216.3M 10
__TEXT 150.8M 231
__UNICODE 564K 2
shared memory 8K 3
=========== ======= =======
TOTAL 996.0M 496
TOTAL, minus reserved VM space 612.0M 496

Model: MacBookAir6,2, BootROM 110.0.0.0.0, 2 processors, Intel Core i5, 1,4 GHz, 4 GB, SMC 2.13f15
Graphics: Intel HD Graphics 5000, Intel HD Graphics 5000, Built-In
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (7.77.61.1 AirPortDriverBrcmNIC-1305.2)
Bluetooth: Version 6.0.9f2, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SD0128F, 121,33 GB
USB Device: USB 3.0 Bus
USB Device: Survivor 3.0
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Air, Apple Inc., 23.6

-------------------------------------------

Merci par avance de votre aide !

Bien Cordialement
Fabrice

[Mapenzi]

Bonjour,

J'ai depuis supprimé 9Go de fichiers inutiles, mais ne peux ré-ouvrir Thunderbird, d'ailleurs l'icône n'apparait même plus.

Ce n'est peut-être pas assez pour libérer suffisamment d'espace sur le disque dur du MacBook Air.
Quel est l'espace disque disponible affiché dans la barre d'état d'une fenêtre du Finder ?



Le rapport de plantage ne me dit rien, c'est quelque chose pour des hyper-spécialistes.

Est-ce que tu as un autre Mac ou PC à ta disposition sur lequel on pourrait installer Thunderbird puis copier/coller ton ancien dossier de profil de Thunderbird depuis le MacBook Air ?

[fdekoninck]

Bonjour,

Merci tout d'abord d'avoir pris le temps de me répondre

Je dispose au total de 11,89 Go disponibles sur ce mac.

J'ai également un MacBook Pro disposant lui de 56,21 Go (21,87 Go purgeable). Ce mac tourne sous 10.14.4 (Mojave)

Merci pour ton aide !

BIen cordialement
Fabrice

[Mapenzi]

Je dispose au total de 11,89 Go disponibles sur ce mac.

Si j'ai bien compris "ce Mac" c'est le MacBook Air que tu as donné à ta fille et sur lequel Thunderbird ne démarre plus, du moins dans ton profil.

J'ai également un MacBook Pro disposant lui de 56,21 Go (21,87 Go purgeable). Ce mac tourne sous 10.14.4 (Mojave)

Est-ce que Thunderbird est installé sur le MacBook Pro et est-ce que tu l'utilises déjà ?
Sinon tu pourrais copier ton dossier de profil de Thunderbird depuis le MacBook Air sur le MacBook Pro s'il n'est pas déjà trop grand vu l'espace disponible de 56.21 Go sur le MacBook Pro.
D'après ton premier message j'ai compris que ta fille a créé son propre profil dans Thunderbird et toi tu as gardé ton profil comme une archive en quelque sorte. Donc quelle est la taille de ton profil Thunderbird sur le MacBook Air ?
Tu trouveras les dossiers de profil de Thunderbird par le chemin suivant :
Users/username/Library/Thunderbird/Profiles/....
La bibliothèque (Library) utilisateur est masquée par défaut. Si tu ne l'as pas déjà affichée il faut le faire selon ces indications http://www.pommehappy.fr/2013/12/06/acc ... -mac-os-x/

Si tu préfères on pourrait convenir d'une session de visioconférence qui nous fairait gagner beaucoup de temps.

[fdekoninck]

Bonjour

Merci sincèrement pour cette aide appréciée !

Oui, en effet. J'ai gardé ma session sur le MacBook Air et l'ai donné à ma fille qui a crée sa propre session. Elle n'utilise pas Thunderbird sur son profil.

Non, thunderbird n'est pas installé sur le MacBook Pro, j'utilise l'application mail d'Apple. Je peux bien sur le faire,

Concernant la taille du répertoire "profiles", voici les informations : 26,23 Go pour 1721 éléments.

Merci beaucoup pour la proposition de vidéoconférence, que j'accepte avec grand plaisir.
Dis-moi quand tu es disponible.

Excellent weekend,

Fabrice

[Mapenzi]

Bonjour Fabrice,

Concernant la taille du répertoire "profiles", voici les informations : 26,23 Go pour 1721 éléments.

26 Go c'est un sacré paquet !

Merci beaucoup pour la proposition de vidéoconférence, que j'accepte avec grand plaisir.
Dis-moi quand tu es disponible.

Je t'écris une message privé tout de suite.
Qaund tu te reconnecteras au forum regarde au haut à droite sous "Messages privés".

[fdekoninck]

Bonjour

Merci pour la réponse rapide,
Je te réponds en privé dès que j'ai reçu ton message

A bientôt

[Mapenzi]

Je te réponds en privé dès que j'ai reçu ton message

Mon message privé est parti à 12h43 heure d'été