Depuis 1 semaine (depuis la mise à jour vers 128.10.0 je pense), mon thunderbird ne répond plus, systématiquement environ 1 minute après son ouverture. Pas de crash, mais je dois le forcer à quitter.
Testé avec 128.10.1 (Thunderbird Extended Support Release), et 138.0.1 (Thunderbird Release)
Idem en mode sans échec.
J'ai trouvé quelqu'un qui a un probleme similaire, mais avec un OS différent : https://support.mozilla.org/en-US/questions/1483140, mais la solution me parait compliquée et risquée.
Voilà les informations de dépannages en mode normal :
Code : Tout sélectionner
Paramètres de base de l’application
Nom: Thunderbird
Version: 128.10.1esr
Identifiant de compilation: 20250513063440
ID de distribution:
Canal de mise à jour: esr
Agent utilisateur: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:128.0) Gecko/20100101 Thunderbird/128.10.1
Système d’exploitation: Darwin 19.6.0 Darwin Kernel Version 19.6.0: Tue Jun 21 21:18:39 PDT 2022; root:xnu-6153.141.66~1/RELEASE_X86_64
Thème du système d’exploitation:
Traduit par Rosetta: false
Fenêtres multiprocessus: 0/0
Fenêtres Fission: 0/0
Activées par défaut
Processus distants: 0
Stratégies d’entreprise: Inactives
Clé du service de localisation de Google: Manquante
Clé de Google Safebrowsing: Manquante
Clé du service de localisation de Mozilla: Manquante
Mode sans échec: true
Taille de la mémoire (RAM): 8,0 Go
Espace disque disponible: 278 Go
Comptes courrier et groupes
account1:
INCOMING: account1, , (none) Local Folders, 0, passwordCleartext
account12:
INCOMING: account12, , (im) prpl-gtalk, 0, 0
account13:
INCOMING: account13, , (im) prpl-gtalk, 0, 0
account18:
INCOMING: account18, , (pop3) mail.sud-ouest2.org:995, SSL, passwordCleartext
OUTGOING: , mail.sud-ouest2.org:587, alwaysSTARTTLS, passwordCleartext, true
OUTGOING: , mail.sud-ouest2.org:587, alwaysSTARTTLS, passwordCleartext, false
account20:
INCOMING: account20, , (pop3) pop.mail.yahoo.com:995, SSL, OAuth2
OUTGOING: , smtp.mail.yahoo.com:465, SSL, OAuth2, true
account25:
INCOMING: account25, , (im) prpl-facebook, 0, 0
account26:
INCOMING: account26, , (imap) outlook.office365.com:993, SSL, OAuth2
OUTGOING: , smtp.office365.com:587, alwaysSTARTTLS, OAuth2, true
Bibliothèques
Bibliothèque
État
Version minimale attendue
Version utilisée
Chemin
RNP (OpenPGP)
OK
0.17.1
0.17.1.MZLA.128.10.1esr.botan
/Applications/Thunderbird.app/Contents/MacOS/librnp.dylib
OTR
OK
-
-
/Applications/Thunderbird.app/Contents/MacOS/libotr.dylib
Paramètres de l’agenda
Mon agenda
Nom
Valeur
Nom:
Type: storage
Désactivé:
Nom d’utilisateur:
URI:
Intervalle d’actualisation:
En lecture seule:
Supprimer les alarmes:
Cache activé:
Identité iMIP: id4
iMIP désactivé:
Compte iMIP:
Identifiant de l’organisateur:
Forcer la planification des messages:
Alarmes contextuelles prises en charge:
Alarmes sur invitation prises en charge:
Alarmes maximales par évènement:
Pièce jointe prise en charge:
Catégories maximales:
État de confidentialité pris en charge:
Priorité prise en charge: true
Évènement pris en charge:
Tâche prise en charge:
Heure locale prise en charge:
UTC/GMT pris en charge:
Programmation automatique prise en charge:
Rapports de plantage des 3 derniers jours
Processus distants
Type: Nombre
Modules complémentaires
Nom
Type
Version
Activé
ID
Amazon.co.uk
extension
1.1
true
amazon@search.mozilla.org
Bing
extension
1.0
true
bing@search.mozilla.org
DuckDuckGo
extension
1.0
true
ddg@search.mozilla.org
Google
extension
1.0
true
google@search.mozilla.org
Qwant
extension
1.2
true
qwant@search.mozilla.org
Wikipédia (fr)
extension
1.0
true
wikipedia@search.mozilla.org
Thème système — automatique
theme
1.3
true
default-theme@mozilla.org
Arabic spell-checking dictionary
dictionary
3.2.20120321
false
ar@dictionaries.addons.mozilla.org
United States English Spellchecker
dictionary
8.1
false
en-US@dictionaries.addons.mozilla.org
Envoyer Plus Tard
extension
10.6.3
false
sendlater3@kamens.us
FileLink provider for WebDAV
extension
9
false
dav-cloudfile@darktrojan.net
Fournisseur FileLink pour Send
extension
2.1.1
false
send@tealdulcet.com
Indicateurs de message personnel
extension
0.8
false
personal-level-indicators@taval.de
Proton Calendar Toolbar Button
extension
1.1
false
{2909fbd8-b061-4b52-989e-46b05fbdb650}
Remove Duplicate Messages
extension
0.6.3
false
{a300a000-5e21-4ee0-a115-9ec8f4eaa92b}
Thunderbird Conversations
extension
4.3.1
false
gconversation@xulforum.org
ThunderPlunger
extension
2.14
false
{bfec0750-aa6f-11db-abbd-0800200c9a66}
Clair
theme
1.3
false
thunderbird-compact-light@mozilla.org
Sombre
theme
1.3
false
thunderbird-compact-dark@mozilla.org
Logiciel de sécurité
Type: Nom
Antivirus:
Logiciel anti-espion:
Pare-feu:
Anciennes feuilles de style utilisateur
Activées: false
Feuilles de style: Aucune feuille de style trouvée
Accélération graphique
Fonctionnalités
Composition: WebRender (Software)
Informations de débogage pour la visibilité des polices: macOS PlatformmacOS 10.15.7
Zoom/Panoramique asynchrones: entrée molette activée; faire glisser les barres de défilement; clavier activé; défilement automatique activé; zoom fluide par pincement activé
Pilote WebGL 1 - Informations WSI: -
Pilote WebGL 1 - Rendu: WebGL is currently disabled.
Pilote WebGL 1 - Version: -
Pilote WebGL 1 - Extensions: -
WebGL 1 - Extensions: -
Pilote WebGL 2 - Informations WSI: -
Pilote WebGL 2 - Rendu: WebGL is currently disabled.
Pilote WebGL 2 - Version: -
Pilote WebGL 2 - Extensions: -
WebGL 2 - Extensions: -
Fréquence d’images cible: 60
GPU 1
Actif: Oui
ID du vendeur: 0x8086
ID du périphérique: 0x0166
RAM: 0
GPU 2
Diagnostics
AzureCanvasBackend: skia
AzureContentBackend: skia
AzureFallbackCanvasBackend: skia
CMSOutputProfile: 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Display0: 1280x800@0Hz scales:1.000000|1.000000
DisplayCount: 1
Rapports de pixels de l’appareil pour les fenêtres: 1
Informations de débogage pour la visibilité des polices: macOS PlatformmacOS 10.15.7
Adaptateur WebGPU par défaut: [object Object]
Adaptateur WebGPU de secours: [object Object]
Journal des décisions
HW_COMPOSITING: available by defaultblocked by runtime: Acceleration blocked by safe-mode
OPENGL_COMPOSITING: unavailable by default: Hardware compositing is disabled
WEBRENDER: available by defaultunavailable-in-safe-mode by runtime: Safe-mode is enabled
WEBRENDER_COMPOSITOR: available by default
WEBRENDER_PARTIAL: disabled by default: User disabled via pref
WEBRENDER_SHADER_CACHE: disabled by default: Disabled by defaultunavailable by runtime: WebRender disabled
WEBRENDER_OPTIMIZED_SHADERS: available by defaultunavailable by runtime: WebRender disabled
WEBRENDER_ANGLE: available by defaultunavailable by env: OS not supported
WEBRENDER_DCOMP_PRESENT: available by defaultdisabled by user: User disabled via prefunavailable by env: Requires GPU processunavailable by runtime: Requires ANGLE
WEBRENDER_SCISSORED_CACHE_CLEARS: available by default
WEBGPU: available by defaultMis sur liste de blocage ; code d’erreur BLOCKLIST_FEATURE_FAILURE_MAC_WGPU_NO_METAL_BOUNDS_CHECKSblocked by runtime: WebGPU cannot be enabled in release or beta
VP8_HW_DECODE: available by default
VP9_HW_DECODE: available by default
BACKDROP_FILTER: available by default
CANVAS_RENDERER_THREAD: available by default
ACCELERATED_CANVAS2D: available by defaultblocked by env: Disabled by Software WebRender
REMOTE_CANVAS: disabled by default: Disabled via prefunavailable-no-gpu-process by env: Disabled without GPU processblocked by runtime: Platform not supported
Fonctionnalités désactivées par la protection contre les plantages
Solutions de contournement
Journal des échecs
Multimédia
Backend audio: audiounit-rust
Nombre maximum de canaux: 2
Fréquence d’échantillonnage préférée: 44100
Périphériques de sortie
Nom
Groupe
Fabricant
État
Préféré
Format
Canaux
Fréquence
Latence
Soundflower (2ch)
com_cycling74_driver_SoundflowerDevice:Soundflower
ma++ ingalls for Cycling '74
Enabled
None
default: F32LE, support: S16LE S16BE F32LE F32BE
2
default: 44100, support: 44100 - 192000
14 - 4096
Soundflower (64ch)
com_cycling74_driver_SoundflowerDevice:Soundflower
ma++ ingalls for Cycling '74
Enabled
None
default: F32LE, support: S16LE S16BE F32LE F32BE
64
default: 44100, support: 44100 - 192000
14 - 4096
Haut-parleurs internes
builtin-internal-mic|spk
Apple Inc.
Enabled
All
default: F32LE, support: S16LE S16BE F32LE F32BE
2
default: 44100, support: 44100 - 96000
103 - 4185
Périphériques d’entrée
Nom
Groupe
Fabricant
État
Préféré
Format
Canaux
Fréquence
Latence
Soundflower (2ch)
com_cycling74_driver_SoundflowerDevice:Soundflower
ma++ ingalls for Cycling '74
Enabled
None
default: F32LE, support: S16LE S16BE F32LE F32BE
2
default: 44100, support: 44100 - 192000
14 - 4096
Soundflower (64ch)
com_cycling74_driver_SoundflowerDevice:Soundflower
ma++ ingalls for Cycling '74
Enabled
None
default: F32LE, support: S16LE S16BE F32LE F32BE
64
default: 44100, support: 44100 - 192000
14 - 4096
Microphone interne
builtin-internal-mic|spk
Apple Inc.
Enabled
All
default: F32LE, support: S16LE S16BE F32LE F32BE
1
default: 44100, support: 32000 - 96000
24 - 4106
Capacités média
Parcourir la base de données
Variables d’environnement
DISPLAY: /private/tmp/com.apple.launchd.GGWJ2zCdDk/org.macosforge.xquartz:0
MOZ_CRASHREPORTER_EVENTS_DIRECTORY: /Users/*****/Library/Thunderbird/Profiles/pf5vs99a.default/crashes/events
MOZ_CRASHREPORTER_RESTART_ARG_1: -foreground
MOZ_CRASHREPORTER_DATA_DIRECTORY: /Users/*****/Library/Thunderbird/Crash Reports
MOZ_CRASHREPORTER_PING_DIRECTORY: /Users/*****/Library/Thunderbird/Pending Pings
MOZ_CRASHREPORTER_STRINGS_OVERRIDE: /Applications/Thunderbird.app/Contents/Resources/crashreporter-override.ini
MOZ_LAUNCHED_CHILD:
MOZ_APP_SILENT_START:
XRE_PROFILE_PATH:
XRE_PROFILE_LOCAL_PATH:
XRE_START_OFFLINE:
XRE_BINARY_PATH:
XRE_RESTARTED_BY_PROFILE_MANAGER:
MOZ_SAFE_MODE_RESTART:
MOZ_APP_RESTART: 1
MOZ_CRASHREPORTER_RESTART_ARG_2:
Préférences modifiées importantes
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.amount_written: 201762
browser.cache.disk.capacity: 1048576
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.hashstats_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.display.background_color: #CCCCCC
browser.download.folderList: 2
browser.search.region: FR
dom.apps.reset-permissions: true
dom.mozApps.used: true
extensions.lastAppVersion: 128.10.1
font.internaluseonly.changed: true
gfx.crash-guard.glcontext.appVersion: 45.8.0
gfx.crash-guard.glcontext.deviceID: 0x0166
gfx.crash-guard.status.glcontext: 2
idle.lastDailyNotification: 1747309385
media.benchmark.vp9.fps: 158
media.benchmark.vp9.versioncheck: 1
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
network.trr.blocklist_cleanup_done: true
places.database.lastMaintenance: 1746907675
places.history.expiration.transient_current_max_pages: 103342
plugin.flash.lastmod_hi: 373
plugin.flash.lastmod_lo: -1266742098
plugin.importedState: true
privacy.bounceTrackingProtection.hasMigratedUserActivationData: true
privacy.purge_trackers.date_in_cookie_database: 0
privacy.sanitize.timeSpan: 0
security.disable_button.openDeviceManager: false
security.remote_settings.crlite_filters.checked: 1636643419
security.remote_settings.intermediates.checked: 1636643419
security.sandbox.content.tempDirSuffix: {b641d50b-5abe-9143-afa5-e0ffa106e0ee}
security.sandbox.plugin.tempDirSuffix: 87022edd-fc9b-5145-a389-17d97a5ab6da
signon.importedFromSqlite: true
storage.vacuum.last.content-prefs.sqlite: 1746387318
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1745518350
Préférences verrouillées importantes
fission.autostart.session: true
Base de données « Places »
Accessibilité
Activée: false
Empêcher l’accessibilité: 0
Versions des bibliothèques
Version minimale attendue
Version utilisée
NSPR
4.35
4.35
NSS
3.101.4
3.101.4
NSSSMIME
3.101.4
3.101.4
NSSSSL
3.101.4
3.101.4
NSSUTIL
3.101.4
3.101.4
Bac à sable
Niveau du bac à sable pour les processus de contenu: 0
Niveau effectif du bac à sable pour les processus de contenu: 1
Cache de démarrage
Chemin du cache disque: /Users/****/Library/Caches/Thunderbird/Profiles/pf5vs99a.default/startupCache/startupCache.8.little
Ignorer le cache disque: false
Cache disque trouvé à l’initialisation: false
Écriture dans le cache disque: false
Langue et internationalisation
Paramètres d’application
Langues demandées: ["fr"]
Langues disponibles: ["fr","en-US"]
Langues de l’application: ["fr","en-US"]
Préférences régionales: ["fr-FR"]
Langue par défaut: "fr"
Système d’exploitation
Langues du système: ["fr-FR"]
Préférences régionales: ["fr-FR"]
Débogage à distance (protocole Chromium)
Accepter les connexions:
URL:
Impression
Paramètres d’impression modifiés
print_printer: Mozilla Save to PDF
print.macosx.pagesetup-2: PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO
print.more-settings.open: true
print.print_bgcolor: true
print.print_bgimages: true
print.print_colorspace:
print.print_command:
print.print_downloadfonts: true
print.print_duplex: 0
print.print_evenpages: true
print.print_footerleft:
print.print_footerright:
print.print_in_color: true
print.print_margin_bottom: 0.5
print.print_margin_left: 0.5
print.print_margin_right: 0.5
print.print_margin_top: 0.5
print.print_oddpages: true
print.print_orientation: 0
print.print_page_delay: 50
print.print_pagedelay: 500
print.print_paper_data: 0
print.print_paper_height: 11.00
print.print_paper_name:
print.print_paper_size: 589824
print.print_paper_size_type: 1
print.print_paper_size_unit: 0
print.print_paper_width: 8.50
print.print_plex_name:
print.print_printer:
print.print_resolution: 0
print.print_resolution_name:
print.print_reversed: false
print.print_scaling: 1.00
print.print_shrink_to_fit: true
print.print_to_file: false
print.print_unwriteable_margin_bottom: 57
print.print_unwriteable_margin_left: 25
print.print_unwriteable_margin_right: 25
print.print_unwriteable_margin_top: 25
print.printer__.print_bgcolor: true
print.printer__.print_bgimages: true
print.printer__.print_duplex: 0
print.printer__.print_edge_bottom: 0
print.printer__.print_edge_left: 0
print.printer__.print_edge_right: 0
print.printer__.print_edge_top: 0
print.printer__.print_evenpages: true
print.printer__.print_footercenter:
print.printer__.print_footerleft:
print.printer__.print_footerright:
print.printer__.print_headercenter:
print.printer__.print_headerleft:
print.printer__.print_headerright:
print.printer__.print_in_color: true
print.printer__.print_margin_bottom: 0.5
print.printer__.print_margin_left: 0.5
print.printer__.print_margin_right: 0.5
print.printer__.print_margin_top: 0.5
print.printer__.print_oddpages: true
print.printer__.print_orientation: 0
print.printer__.print_page_delay: 50
print.printer__.print_paper_data: 0
print.printer__.print_paper_height: 11.00
print.printer__.print_paper_name:
print.printer__.print_paper_size_unit: 0
print.printer__.print_paper_width: 8.50
print.printer__.print_resolution: 0
print.printer__.print_reversed: false
print.printer__.print_scaling: 1.00
print.printer__.print_shrink_to_fit: true
print.printer__.print_to_file: false
print.printer__.print_unwriteable_margin_bottom: 57
print.printer__.print_unwriteable_margin_left: 25
print.printer__.print_unwriteable_margin_right: 25
print.printer__.print_unwriteable_margin_top: 25
print.printer_Mozilla_Save_to_PDF.print_bgcolor: true
print.printer_Mozilla_Save_to_PDF.print_bgimages: true
print.printer_Mozilla_Save_to_PDF.print_duplex: 0
print.printer_Mozilla_Save_to_PDF.print_edge_bottom: 0
print.printer_Mozilla_Save_to_PDF.print_edge_left: 0
print.printer_Mozilla_Save_to_PDF.print_edge_right: 0
print.printer_Mozilla_Save_to_PDF.print_edge_top: 0
print.printer_Mozilla_Save_to_PDF.print_footercenter:
print.printer_Mozilla_Save_to_PDF.print_footerleft:
print.printer_Mozilla_Save_to_PDF.print_footerright:
print.printer_Mozilla_Save_to_PDF.print_headercenter: &T
print.printer_Mozilla_Save_to_PDF.print_headerleft:
print.printer_Mozilla_Save_to_PDF.print_headerright:
print.printer_Mozilla_Save_to_PDF.print_in_color: true
print.printer_Mozilla_Save_to_PDF.print_margin_bottom: 0.5
print.printer_Mozilla_Save_to_PDF.print_margin_left: 0.5
print.printer_Mozilla_Save_to_PDF.print_margin_right: 0.5
print.printer_Mozilla_Save_to_PDF.print_margin_top: 0.5
print.printer_Mozilla_Save_to_PDF.print_orientation: 0
print.printer_Mozilla_Save_to_PDF.print_page_delay: 50
print.printer_Mozilla_Save_to_PDF.print_paper_height: 11.6929133858268
print.printer_Mozilla_Save_to_PDF.print_paper_id: iso_a4
print.printer_Mozilla_Save_to_PDF.print_paper_size_unit: 0
print.printer_Mozilla_Save_to_PDF.print_paper_width: 8.26771653543307
print.printer_Mozilla_Save_to_PDF.print_resolution: 0
print.printer_Mozilla_Save_to_PDF.print_reversed: false
print.printer_Mozilla_Save_to_PDF.print_scaling: 1
print.printer_Mozilla_Save_to_PDF.print_shrink_to_fit: true
print.printer_Mozilla_Save_to_PDF.print_to_file: true
print.printer_Mozilla_Save_to_PDF.print_unwriteable_margin_bottom_twips: 0
print.printer_Mozilla_Save_to_PDF.print_unwriteable_margin_left_twips: 0
print.printer_Mozilla_Save_to_PDF.print_unwriteable_margin_right_twips: 0
print.printer_Mozilla_Save_to_PDF.print_unwriteable_margin_top_twips: 0Pour ce genre d'information, merci d'utiliser les balises code (bouton </> ).
Les balises code ont donc été ajoutées pour une meilleure lisibilité.
[/modération]lool-lauris
