Envoi mail impossible/tiscali.it : configuration erroné?

[embodu]

Bonjour,

Ma messagerie n'envoie plus de messages, mais en reçoit.
A priori, c'est la configuration SMTP sortante qui ne va pas. J'ai essayé de suivre des indications sur différents sites, en vain.
Auriez-vous une solution ?

mail embodu@tiscali.it

"Sending of the message failed.
The message could not be sent because the connection to Outgoing server (SMTP) smtp.tiscali.it timed out. Try again"

Merci.

[Jean-Claude]

Bonjour,

Donne-nous les infos de dépannage de Thunderbird. Pour cela : menu / ? / infos de dépannage / tout en haut, clique sur "copier le texte dans le presse-papiers", et colle-le ici, si possible entre des balises [ code] [ /code] pour améliorer la lisibilité.

A+

[embodu]

Bonjour,
Merci de votre réponse, voici les infos de dépannage. Je n'ai pas compris comment les mettre entre balises.
Merci.
Application Basics

Name: Thunderbird
Version: 60.7.0
Build ID: 20190517095026

Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:60.0) Gecko/20100101 Thunderbird/60.7.0
OS: Windows_NT 10.0

Multiprocess Windows: 0/0 (Disabled)
Web Content Processes:
Stylo: content = true (enabled by default), chrome = true (enabled by default)
Enterprise Policies:
Google Location Service Key: Missing
Google SafeBrowsing Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: false

Mail and News Accounts
account1:
INCOMING: account1, , (pop3) pop.tiscali.it:995, SSL, passwordEncrypted
OUTGOING: , smtp.tiscali.it:465, SSL, none, true

account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

account3:
INCOMING: account3, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true

account4:
INCOMING: account4, , (imap) imap.tiscali.it:993, SSL, passwordCleartext
OUTGOING: , smtp.tiscali.it:465, SSL, none, true

account5:
INCOMING: account5, , (pop3) pop.sfr.fr:995, SSL, passwordCleartext
OUTGOING: , smtp.sfr.fr:465, SSL, passwordCleartext, true

Crash Reports for the Last 3 Days

All Crash Reports

Extensions

Name
Version
Enabled
ID

Lightning
6.2.7
true
{e2fda1a4-762b-4020-b5ad-a41df1933103}

Security Software

Type: Name

Antivirus: Antivirus Windows Defender
Antispyware: Antivirus Windows Defender
Firewall: Pare-feu Windows

Graphics

Features
Compositing: Basic
Asynchronous Pan/Zoom: none
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000011676)
EGL_VERSION: 1.4 (ANGLE 2.1.0.f474fbb607e0)
EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization
EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (AMD Radeon(TM) R5 Graphics Direct3D11 vs_5_0 ps_5_0)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.f474fbb607e0)
WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000011676)
EGL_VERSION: 1.4 (ANGLE 2.1.0.f474fbb607e0)
EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization
EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 2 Driver Renderer: Google Inc. -- ANGLE (AMD Radeon(TM) R5 Graphics Direct3D11 vs_5_0 ps_5_0)
WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.f474fbb607e0)
WebGL 2 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
Off Main Thread Painting Enabled: true
DirectWrite: true (10.0.17134.376)

GPU #1
Active: Yes
Description: AMD Radeon(TM) R5 Graphics
Vendor ID: 0x1002
Device ID: 0x9851
Driver Version: 22.19.180.513
Driver Date: 9-25-2017
Drivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Subsys ID: 00000000
RAM: 1024

GPU #2

Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: skia
AzureContentBackend: skia
AzureFallbackCanvasBackend: cairo

Decision Log
HW_COMPOSITING: disabled by user: Disabled by pref
D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled
DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing
D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disableddisabled by env: D3D11 compositing is disabled
GPU_PROCESS: unavailable by default: Multi-process mode is not enabled
WEBRENDER: opt-in by default: WebRender is an opt-in featureunavailable by runtime: ANGLE is disabled

Crash Guard Disabled Features

Workarounds

Failure Log

Media

Audio Backend: wasapi
Max Channels: 2
Preferred Channel Layout: stereo
Preferred Sample Rate: 48000

Output Devices

Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency

1 - Digital Display Audio (AMD High Definition Audio Device)
HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1005\4&1d293930&0&0001
Unplugged
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0

1 - SAMSUNG (AMD High Definition Audio Device)
HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1005\4&1d293930&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0

Casque (ONEAR500 Hands-Free)
BTHHFENUM\BthHFPAudio\9&328e987e&0&97
Disabled
None
default: F32LE, support: S16LE F32LE
1
default: 8000, support: 8000 - 8000
0 - 0

Casque (ONEAR500 Stereo)
BTHENUM\{0000110b-0000-1000-8000-00805f9b34fb}_LOCALMFG&000f\8&11eb6a8a&1&F8DF158535C9_C00000000
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 44100, support: 44100 - 44100
0 - 0

1 - Digital Display Audio (AMD High Definition Audio Device)
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0

Haut-parleur/Ecouteurs (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0282&SUBSYS_103C8224&REV_1000\4&20eb29e1&0&0001
Enabled
All
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
144 - 480

Input Devices

Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency

Microphone (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0282&SUBSYS_103C8224&REV_1000\4&20eb29e1&0&0001
Enabled
All
default: F32LE, support: S16LE F32LE
2
default: 44100, support: 44100 - 44100
133 - 448

Casque (ONEAR500 Hands-Free)
BTHHFENUM\BthHFPAudio\9&328e987e&0&97
Disabled
None
default: F32LE, support: S16LE F32LE
1
default: 8000, support: 8000 - 8000
0 - 0

Microphone (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0282&SUBSYS_103C8224&REV_1000\4&20eb29e1&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0

Mic in at front panel (black) (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0282&SUBSYS_103C8224&REV_1000\4&20eb29e1&0&0001
Unplugged
None
default: F32LE, support: S16LE F32LE
2
default: 44100, support: 44100 - 44100
0 - 0

Mixage stéréo (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0282&SUBSYS_103C8224&REV_1000\4&20eb29e1&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0

Prise jack AUX interne (AMD High Definition Audio Device)
HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1005\4&1d293930&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0

Important Modified Preferences

accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
extensions.lastAppVersion: 60.7.0
font.internaluseonly.changed: true
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1558467833
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
privacy.donottrackheader.enabled: true
security.sandbox.content.tempDirSuffix: {a80419e0-b0f1-41a5-a8d0-071227c21af3}
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1556054155
ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences

Places Database

JavaScript

Incremental GC: true

Accessibility

Activated: false
Prevent Accessibility: 0
Accessible Handler Used: true
Accessibility Instantiator:

Library Versions

Expected minimum version
Version in use

NSPR
4.19
4.19

NSS
3.36.7
3.36.7

NSSSMIME
3.36.7
3.36.7

NSSSSL
3.36.7
3.36.7

NSSUTIL
3.36.7
3.36.7

Sandbox

Content Process Sandbox Level: 0
Effective Content Process Sandbox Level: 1

Internationalization & Localization

Application Settings
Requested Locales: ["en-US"]
Available Locales: ["en-US"]
App Locales: ["en-US"]
Regional Preferences: ["fr-FR"]
Default Locale: "en-US"

Operating System
System Locales: ["fr-FR"]
Regional Preferences: ["fr-FR"]

[Jean-Claude]

Bonjour,

Dans les paramètres du SMTP de Tiscali, il faut indiquer "mot de passe chiffré" à la rubrique "Méthode authentification". Actuellement, tu as "Pas d'authentification".
C'est indiqué ici https://assistenza.tiscali.it/servizi/g ... underbird/

Pour accéder aux paramètres des SMTP : menu / outils / paramètres des comptes / tout en base du volet gauche, "serveur sortant (SMTP)" / volet droit, sélectionne chaque smtp de Tiscali, et clique sur "modifier".

Comme tu as 2 comptes Tiscali, un en POP et un autre en IMAP, tu as aussi deux serveurs SMTP pour Tiscali dans Thunderbird.
Il est recommandé, d'associer le bon serveur SMTP au bon compte POP/IMAP dans les paramètres des comptes, c-à-d, relier le serveur SMTP avec le compte POP/IMAP qui a la même adresse mail, comme nom d'utilisateur.
Pour faciliter le travail, ajoute l'adresse mail, qui apparaît à la rubrique "Nom d'utilisateur" dans les paramètres SMTP, aussi dans le champ "Description" du SMTP.
Ensuite, dans les paramètres de chaque compte POP/IMAP Tiscali, clique sur le nom du compte dans le volet gauche / dans le volet droit, clique sur le champ sous la rubrique "Serveur sortant (SMTP)", tout en bas du volet, et dans le menu déroulant sélectionne le serveur SMTP avec la même adresse mail Tiscali que celle du compte POP/IMAP.

A+

[embodu]

Bonjour,

Merci. J'ai essayé ... mais ne vain. Je dois rater un truc.
En vrai je n'ai qu'une adresse tiscali.it (l'autre en tiscali.fr est un subterfuge pour justement passer outre un ancien blocage en créant un compte bis de la même adresse mail).
Merci.

[embodu]

J'ai un autre message

"An error occurred while sending mail: The mail server sent an incorrect greeting: santino.mail.tiscali.it ESMTP server not available from your IP 5.51.214.245."

[Jean-Claude]

Bonjour,

Selon le message d'erreur, tu n'as pas accès au serveur SMTP de Tiscali.it à partir de ton IP en France.
Ce service n'est peut-être pas accessible hors de l'Italie ou du réseau de Tiscali.it, ou tu n'y as pas accès parce que tu n'es plus abonné à Tiscali.it.
Renseigne-toi auprès du support de Tiscali.it.

A+

[embodu]

Bonjour,
Merci.
Peut-être mais ça faisait plus de 10 ans que ça marchait de France.
Merci du temps consacré.