Thunderbird plante au démarrage, impossible d'ouvrir en mode "dépannage"

[clv66]

Bonjour à tous,

J'ai exactement le même problème que jb1990, Thunderbird plante au démarrage, impossible d'ouvrir en mode "dépannage" ça plante aussi, la dernière version est installée...

Alors si quelqu'un a une solution à ce problème, je suis preneuse

Merci et bonne soirée


[modération]
Même si le sujet semble similaire, il est préférable d'ouvrir son propre sujet. En effet, deux problèmes d'apparence similaire peuvent avoir des causes différentes et nécessiter des solutions différentes.
Et surtout, c'est plus facile à suivre pour le demandeur comme pour les aidants ainsi que pour les visiteurs : 1 problème - 1 demandeur - 1 fil de discussion !
Cette nouvelle discussion est issue de fil => viewtopic.php?t=150051
[/modération]lool-lauris

[lool_lauris]

Salut,

Je suppose que tu es sous windows (merci de confirmer ou d'infirmer).
Si c'est bien le cas, tu peux lancer TBird en mode de dépannage par la méthode suivante :
1/ dans windows, taper simultanément sur les touches "windows" + R ;
2/ ceci lance la console d'exécution ; copie et colle la commande suivante :

Code : Tout sélectionner

thunderbird -safe-mode

3/ dans la petite fenêtre qui s'ouvre, cocher "Disable all add-ons" et "Reset toolbars and controls" puis cliquer sur le bouton "Continue in Troubleshoot Mode"

Cela devrait normalement ouvrir TBird en mode sans échec.

[clv66]

Bonjour,

Oui je suis sous windows. Je viens de faire la manip et ça plante aussi, voici le rapport que j'obtiens :

Code : Tout sélectionner

AdapterDeviceID: 0x22b1
AdapterDriverVersion: 20.19.15.4531
AdapterSubsysID: 22b18086
AdapterVendorID: 0x8086
AvailablePageFile: 10300747776
AvailablePhysicalMemory: 661520384
AvailableVirtualMemory: 138522353401856
BackgroundTaskMode: 0
BlockedDllList: 
BuildID: 20221024184826
CPUMicrocodeVersion: 0x411
ContentSandboxCapable: 1
ContentSandboxLevel: 1
ContentSandboxWin32kState: Win32k Lockdown disabled -- Running in Safe Mode
CrashTime: 1667466540
DOMFissionEnabled: 1
DOMIPCEnabled: 1
GraphicsCriticalError: |[0][GFX1-]: RenderCompositorSWGL failed mapping default framebuffer, no dt (t=99.6646) 
HeadlessMode: 0
InstallTime: 1666946337
LauncherProcessState: 0
ModuleSignatureInfo: {"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["TaskFlowDataEngine.dll","explorerframe.dll","ntshrui.dll","Windows.Security.Integrity.dll","wininet.dll","cdp.dll","dataexchange.dll","twinapi.dll","wscapi.dll","OneCoreCommonProxyStub.dll","webauthn.dll","linkinfo.dll","cscapi.dll","rasadhlp.dll","Windows.Globalization.dll","srvcli.dll","urlmon.dll","npmproxy.dll","iertutil.dll","DWrite.dll","InputHost.dll","BCP47mrm.dll","Windows.UI.dll","Bcp47Langs.dll","textinputframework.dll","AudioSes.dll","winhttp.dll","MMDevAPI.dll","directmanipulation.dll","usp10.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","FWPUCLNT.DLL","winnsi.dll","policymanager.dll","dbgcore.dll","winrnr.dll","wshbth.dll","dbghelp.dll","pnrpnsp.dll","NapiNSP.dll","wsock32.dll","nlaapi.dll","OneCoreUAPCommonProxyStub.dll","ondemandconnroutehelper.dll","winmm.dll","icm32.dll","ColorAdapterClient.dll","mscms.dll","version.dll","twinapi.appcore.dll","WindowManagementAPI.dll","netprofm.dll","avrt.dll","msimg32.dll","propsys.dll","wtsapi32.dll","WinTypes.dll","d3d11.dll","dcomp.dll","CoreUIComponents.dll","CoreMessaging.dll","dsreg.dll","uxtheme.dll","dwmapi.dll","kernel.appcore.dll","windows.storage.dll","dxgi.dll","msvcp110_win.dll","ntmarta.dll","IPHLPAPI.DLL","dnsapi.dll","netutils.dll","mswsock.dll","cryptsp.dll","CRYPTBASE.DLL","wldp.dll","msasn1.dll","devobj.dll","winsta.dll","umpdc.dll","powrprof.dll","userenv.dll","sspicli.dll","profapi.dll","cfgmgr32.dll","crypt32.dll","wintrust.dll","ucrtbase.dll","win32u.dll","bcrypt.dll","gdi32full.dll","KERNELBASE.dll","bcryptPrimitives.dll","msvcp_win.dll","SHCore.dll","msctf.dll","advapi32.dll","setupapi.dll","shlwapi.dll","ole32.dll","psapi.dll","gdi32.dll","user32.dll","combase.dll","sechost.dll","oleaut32.dll","rpcrt4.dll","nsi.dll","shell32.dll","clbcatq.dll","kernel32.dll","msvcrt.dll","imm32.dll","ws2_32.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","rnp.dll","xul.dll","freebl3.dll","nss3.dll","nssckbi.dll","softokn3.dll","mozglue.dll","lgpllibs.dll"]}
Notes: 
FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR+ 
ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
ProductName: Thunderbird
ReleaseChannel: release
SafeMode: 1
SecondsSinceLastCrash: 63468
StartupCrash: 0
StartupTime: 1667466518
SubmittedFrom: Client
SystemMemoryUsePercentage: 83
TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20221024184826","version":"102.4.1","vendor":null,"displayVersion":"102.4.1","platformVersion":"102.4.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":3942,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"fr-FR","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19045,"windowsUBR":2130},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"Intel(R) HD Graphics","vendorID":"0x8086","deviceID":"0x22b1","subsysID":"22b18086","RAM":0,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"20.19.15.4531","driverDate":"9-29-2016","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":59,"pseudoDisplay":false}],"features":{"compositor":"none","hwCompositing":{"status":"blocked:FEATURE_FAILURE_COMP_SAFEMODE"},"gpuProcess":{"status":"blocked:FEATURE_FAILURE_SAFE_MODE"},"wrQualified":{"status":"available"},"webrender":{"status":"unavailable-in-safe-mode"},"wrCompositor":{"status":"unavailable:FEATURE_FAILURE_DCOMP_NOT_ANGLE"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"unavailable:FEATURE_FAILURE_D3D11_NEED_HWCOMP"},"d2d":{"status":"unavailable:FEATURE_FAILURE_D2D_D3D11_COMP","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["Antivirus Microsoft Defender"],"antispyware":null,"firewall":["Pare-feu Windows"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"fr","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"FR","network.trr.strict_native_fallback":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":8},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}}
Throttleable: 1
TotalPageFile: 14333779968
TotalPhysicalMemory: 4133232640
TotalVirtualMemory: 140737488224256
URL: about:blank
UptimeTS: 227.94465
User32BeforeBlocklist: 1
Version: 102.4.1
Winsock_LSP: TCP/IP MSAFD [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
 TCP/IP MSAFD [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
 TCP/IP MSAFD [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
 TCP/IP MSAFD [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
 TCP/IP MSAFD [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
 TCP/IP MSAFD [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
 AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
 Fournisseur de services RSVP TCPv6 : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
 Fournisseur de services RSVP TCP : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
 Fournisseur de services RSVP UDPv6 : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
 Fournisseur de services RSVP UDP : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
 Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 
 MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
 MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a
useragent_locale: fr

Ce rapport contient également des informations techniques sur l’état de l’application lors du plantage.

[lool_lauris]

OK.
"Ça plante aussi" dis-tu ! Mais apparemment, tu as quand même réussi à ouvrir TBird le temps de sortir un rapport de plantage (celui-ci indique une erreur graphique).

Peux-tu te rendre à :
=> ☰ (menu) > Paramètres > onglet "Général" > tout en bas, décocher "Utiliser l'accélération graphique matérielle si disponible"

[clv66]

Je n'ai pas le temps d'y accéder ça coupe avant...

[lool_lauris]

Bon, j'utilise assez peu windows...
Dans le temps, il était possible de démarrer windows en mode sans échec. Si cela est toujours possible (normalement ça le devrait), il faudrait essayer d'ouvrir TBird.
Qu'est-ce que ça dit ?

[clv66]

Bonjour,

J'ai essayé avec Windows en mode sans échec, c'est pareil, ça s'ouvre 2 secondes et ça se referme aussitôt