Impossible lancer Thunderbird [résolu]
Publié : 22 nov. 2019, 07:19
Bonjour,
Depuis ce matin impossible de lancer Thunderbird. A chaque démarrage j'ai la fenêtre de crash qui me demande d'envoyer le rapport de crash (ce que j'ai fait). "Redémarrer Thunderbird" me ramène à cette fenêtre.
J'ai essayer le démarrage de thunderbird en mode sans echec (en appuyant sur MAJ au lancement) mais cela ne change rien, c'est la fenêtre de plantage qui apparaît.
Aucun problème hier en fermant l'ordinateur, Thunderbird fonctionnait sans aucun problème, comme il le fait depuis des années. Je précise ceci afin qu'il soit clair que je n'ai pas eu de plantage de Thunderbird préalable à ce non démarrage.
Je suis sous Windows 7 pro 32 bits. Quand à la version de Thunderbird, c'est la: 68.2.2
A ce stade, je ne peux que fournir le rapport de plantage donnée par le logiciel que j'inclus ci-dessous.
Merci par avance de toute aide possible, j'aimerais éviter au maximum de devoir supprimer mon profil et donc perdre des centaines d'email important et configurations, etc...
Cordialement,
Thierry.
P.S. Voici différents ID de plantage générés depuis ce matin et trouvés dans %APPDATA%\Thunderbird\Crash Reports\
ID de plantage : bp-68969247-0a01-4267-a949-71ab30191122
ID de plantage : bp-dd8735ae-9fbe-4cb2-af18-0dbe90191122
ID de plantage : bp-4d615cfd-1626-4395-ba38-17cee0191122
ID de plantage : bp-b7097e57-ffbe-4e72-bda9-127df0191122
Il y en a d'autres générés à chaque fois que j'ai essayé de démarrer Thunderbird mais je ne pense pas que cela soit nécessaire.
Je suis allé sur bugzilla, ces derniers ont vient été reçu.
=========================
AdapterDeviceID: 0x0614
AdapterDriverVersion: 21.21.13.4201
AdapterSubsysID: 040110b0
AdapterVendorID: 0x10de
Add-ons: marcoagpinto%40mail.telepac.pt:2.78,quickFilters%40axelg.com:4.2,quickfolders%40curious.be:4.17.1,tbsortfolders%40xulforum.org:2.0.2,%7B2ab1b709-ba03-4361-abf9-c50b964ff75d%7D:1.8.2,%7B786abda0-fd14-d247-bf69-38b2fc18491b%7D:1.0.0,%7B847b3a00-7ab1-11d4-8f02-006008948af5%7D:2.1.3,%7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:68.2.2,sendlater3%40kamens.us:7.3.0,es-es%40dictionaries.addons.mozilla.org:2.4.1webext,wetransfer%40extensions.thunderbird.net:2.0.0,default-theme%40mozilla.org:1.0,google%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0,amazon%40search.mozilla.org:1.1,ddg%40search.mozilla.org:1.0,qwant%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0
AvailablePageFile: 2253910016
AvailablePhysicalMemory: 201375744
AvailableVirtualMemory: 1678028800
BIOS_Manufacturer: American Megatrends Inc.
BlockedDllList:
BreakpadReserveAddress: 46727168
BreakpadReserveSize: 83886080
BuildID: 20191105113228
CPUMicrocodeVersion: 0x12
CrashTime: 1574402172
FramePoisonBase: 0000004041080832
FramePoisonSize: 65536
InstallTime: 1573500134
MemoryErrorCorrection: Multi-bit ECC
ModuleSignatureInfo: {"Bitdefender SRL":["gemmauf32.dll","atcuf32.dll"],"Dexpot GbR":["hooxpot.dll"],"Microsoft Corporation":["ucrtbase.dll","msvcp140.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-core-synch-l1-2-0.dll","api-ms-win-core-file-l2-1-0.dll","api-ms-win-core-timezone-l1-1-0.dll","api-ms-win-core-file-l1-2-0.dll","VCRUNTIME140.dll","api-ms-win-core-processthreads-l1-1-1.dll","api-ms-win-crt-runtime-l1-1-0.dll","WLIDNSP.DLL","api-ms-win-core-localization-l1-2-0.dll"],"Microsoft Windows":["Wpc.dll","d3d11.dll","dxgi.dll","pnrpnsp.dll","NapiNSP.dll","credui.dll","wbemsvc.dll","ntdsapi.dll","fastprox.dll","winrnr.dll","wbemcomn.dll","wbemprox.dll","nlaapi.dll","wsock32.dll","dwmapi.dll","avrt.dll","uxtheme.dll","samlib.dll","comctl32.dll","dbghelp.dll","samcli.dll","netutils.dll","winnsi.dll","IPHLPAPI.DLL","WSHTCPIP.DLL","powrprof.dll","wtsapi32.dll","ntmarta.dll","version.dll","winmm.dll","winsta.dll","rsaenh.dll","dnsapi.dll","mswsock.dll","cryptsp.dll","wevtapi.dll","RpcRtRemote.dll","msasn1.dll","profapi.dll","cfgmgr32.dll","wintrust.dll","crypt32.dll","devobj.dll","ws2_32.dll","imm32.dll","nsi.dll","sechost.dll","Wldap32.dll","clbcatq.dll","shlwapi.dll","shell32.dll","msvcrt.dll","setupapi.dll","ntdll.dll","psapi.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","nss3.dll","lgpllibs.dll","prldap60.dll","ldap60.dll","mozglue.dll"]}
Notes:
FP(D10-L1100-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+4
ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
ProductName: Thunderbird
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 1713
StartupCrash: 1
StartupTime: 1574402171
SystemMemoryUsePercentage: 93
ThreadIdNameMapping: 9296:"Gecko_IOThread",5844:"JS Watchdog",2856:"JS Helper",6984:"JS Helper",5604:"JS Helper",6428:"JS Helper",5800:"JS Helper",9684:"JS Helper",9692:"JS Helper",6688:"JS Helper",3120:"Link Monitor",6720:"Socket Thread",876:"BGReadURLs",9988:"Timer",4204:"LSP Annotator",4816:"Cache2 I/O",7612:"Cookie",5264:"StreamTrans #1",5964:"StreamTrans #2",4448:"GMPThread",7284:"Worker Launcher",7520:"IPDL Background",6708:"WindowsVsyncThread",3232:"Compositor",6340:"ImgDecoder #1",5888:"ImageIO",
Throttleable: 1
TotalPageFile: 6419910656
TotalPhysicalMemory: 3211911168
TotalVirtualMemory: 2147352576
URL:
UptimeTS: 3.315712902
Vendor:
Version: 68.2.2
useragent_locale: fr
Ce rapport contient également des informations techniques sur l’état de l’application lors du plantage.
Depuis ce matin impossible de lancer Thunderbird. A chaque démarrage j'ai la fenêtre de crash qui me demande d'envoyer le rapport de crash (ce que j'ai fait). "Redémarrer Thunderbird" me ramène à cette fenêtre.
J'ai essayer le démarrage de thunderbird en mode sans echec (en appuyant sur MAJ au lancement) mais cela ne change rien, c'est la fenêtre de plantage qui apparaît.
Aucun problème hier en fermant l'ordinateur, Thunderbird fonctionnait sans aucun problème, comme il le fait depuis des années. Je précise ceci afin qu'il soit clair que je n'ai pas eu de plantage de Thunderbird préalable à ce non démarrage.
Je suis sous Windows 7 pro 32 bits. Quand à la version de Thunderbird, c'est la: 68.2.2
A ce stade, je ne peux que fournir le rapport de plantage donnée par le logiciel que j'inclus ci-dessous.
Merci par avance de toute aide possible, j'aimerais éviter au maximum de devoir supprimer mon profil et donc perdre des centaines d'email important et configurations, etc...
Cordialement,
Thierry.
P.S. Voici différents ID de plantage générés depuis ce matin et trouvés dans %APPDATA%\Thunderbird\Crash Reports\
ID de plantage : bp-68969247-0a01-4267-a949-71ab30191122
ID de plantage : bp-dd8735ae-9fbe-4cb2-af18-0dbe90191122
ID de plantage : bp-4d615cfd-1626-4395-ba38-17cee0191122
ID de plantage : bp-b7097e57-ffbe-4e72-bda9-127df0191122
Il y en a d'autres générés à chaque fois que j'ai essayé de démarrer Thunderbird mais je ne pense pas que cela soit nécessaire.
Je suis allé sur bugzilla, ces derniers ont vient été reçu.
=========================
AdapterDeviceID: 0x0614
AdapterDriverVersion: 21.21.13.4201
AdapterSubsysID: 040110b0
AdapterVendorID: 0x10de
Add-ons: marcoagpinto%40mail.telepac.pt:2.78,quickFilters%40axelg.com:4.2,quickfolders%40curious.be:4.17.1,tbsortfolders%40xulforum.org:2.0.2,%7B2ab1b709-ba03-4361-abf9-c50b964ff75d%7D:1.8.2,%7B786abda0-fd14-d247-bf69-38b2fc18491b%7D:1.0.0,%7B847b3a00-7ab1-11d4-8f02-006008948af5%7D:2.1.3,%7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:68.2.2,sendlater3%40kamens.us:7.3.0,es-es%40dictionaries.addons.mozilla.org:2.4.1webext,wetransfer%40extensions.thunderbird.net:2.0.0,default-theme%40mozilla.org:1.0,google%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0,amazon%40search.mozilla.org:1.1,ddg%40search.mozilla.org:1.0,qwant%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0
AvailablePageFile: 2253910016
AvailablePhysicalMemory: 201375744
AvailableVirtualMemory: 1678028800
BIOS_Manufacturer: American Megatrends Inc.
BlockedDllList:
BreakpadReserveAddress: 46727168
BreakpadReserveSize: 83886080
BuildID: 20191105113228
CPUMicrocodeVersion: 0x12
CrashTime: 1574402172
FramePoisonBase: 0000004041080832
FramePoisonSize: 65536
InstallTime: 1573500134
MemoryErrorCorrection: Multi-bit ECC
ModuleSignatureInfo: {"Bitdefender SRL":["gemmauf32.dll","atcuf32.dll"],"Dexpot GbR":["hooxpot.dll"],"Microsoft Corporation":["ucrtbase.dll","msvcp140.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-core-synch-l1-2-0.dll","api-ms-win-core-file-l2-1-0.dll","api-ms-win-core-timezone-l1-1-0.dll","api-ms-win-core-file-l1-2-0.dll","VCRUNTIME140.dll","api-ms-win-core-processthreads-l1-1-1.dll","api-ms-win-crt-runtime-l1-1-0.dll","WLIDNSP.DLL","api-ms-win-core-localization-l1-2-0.dll"],"Microsoft Windows":["Wpc.dll","d3d11.dll","dxgi.dll","pnrpnsp.dll","NapiNSP.dll","credui.dll","wbemsvc.dll","ntdsapi.dll","fastprox.dll","winrnr.dll","wbemcomn.dll","wbemprox.dll","nlaapi.dll","wsock32.dll","dwmapi.dll","avrt.dll","uxtheme.dll","samlib.dll","comctl32.dll","dbghelp.dll","samcli.dll","netutils.dll","winnsi.dll","IPHLPAPI.DLL","WSHTCPIP.DLL","powrprof.dll","wtsapi32.dll","ntmarta.dll","version.dll","winmm.dll","winsta.dll","rsaenh.dll","dnsapi.dll","mswsock.dll","cryptsp.dll","wevtapi.dll","RpcRtRemote.dll","msasn1.dll","profapi.dll","cfgmgr32.dll","wintrust.dll","crypt32.dll","devobj.dll","ws2_32.dll","imm32.dll","nsi.dll","sechost.dll","Wldap32.dll","clbcatq.dll","shlwapi.dll","shell32.dll","msvcrt.dll","setupapi.dll","ntdll.dll","psapi.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","nss3.dll","lgpllibs.dll","prldap60.dll","ldap60.dll","mozglue.dll"]}
Notes:
FP(D10-L1100-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+4
ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
ProductName: Thunderbird
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 1713
StartupCrash: 1
StartupTime: 1574402171
SystemMemoryUsePercentage: 93
ThreadIdNameMapping: 9296:"Gecko_IOThread",5844:"JS Watchdog",2856:"JS Helper",6984:"JS Helper",5604:"JS Helper",6428:"JS Helper",5800:"JS Helper",9684:"JS Helper",9692:"JS Helper",6688:"JS Helper",3120:"Link Monitor",6720:"Socket Thread",876:"BGReadURLs",9988:"Timer",4204:"LSP Annotator",4816:"Cache2 I/O",7612:"Cookie",5264:"StreamTrans #1",5964:"StreamTrans #2",4448:"GMPThread",7284:"Worker Launcher",7520:"IPDL Background",6708:"WindowsVsyncThread",3232:"Compositor",6340:"ImgDecoder #1",5888:"ImageIO",
Throttleable: 1
TotalPageFile: 6419910656
TotalPhysicalMemory: 3211911168
TotalVirtualMemory: 2147352576
URL:
UptimeTS: 3.315712902
Vendor:
Version: 68.2.2
useragent_locale: fr
Ce rapport contient également des informations techniques sur l’état de l’application lors du plantage.