J'ai essayé de faire ce que vous m'avez dit: mais quand je clique sur "informations de dépannage", rien ne se passe...
Voici le rapport d'aujourd'hui (il s'affiche dans les "détails" de la petite fenêtre du rapporteur de plantage , qui s'ouvre automatiquement à chaque fois que j'ouvre thunderbird). :
Code : Tout sélectionner
AbortMessage: ###!!! ABORT: file resource://gre/modules/TelemetryController.jsm, line 770
AdapterDeviceID: 0x0412
AdapterDriverVersion: 10.18.15.4248
AdapterSubsysID: 309f17aa
AdapterVendorID: 0x8086
Add-ons: %7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:6.2.5,wetransfer%40extensions.thunderbird.net:2.0.0,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:60.5.0
AsyncShutdownTimeout: {"phase":"profile-before-change-telemetry","conditions":[{"name":"TelemetryController: shutting down","state":{"initialized":true,"initStarted":true,"haveDelayedInitTask":true,"shutdownBarrier":"Not started","connectionsBarrier":"Not started","sendModule":{"sendingEnabled":true,"pendingPingRequestCount":0,"pendingPingActivityCount":0,"unpersistedPingCount":0,"persistedPingCount":0,"schedulerState":{"shutdown":false,"hasSendTask":false,"sendsFailed":false,"sendTaskState":"bail out - no pings to send","backoffDelay":60000}},"haveDelayedNewProfileTask":false},"filename":"resource://gre/modules/TelemetryController.jsm","lineNumber":770,"stack":["resource://gre/modules/TelemetryController.jsm:setupTelemetry:770","resource://gre/modules/TelemetryController.jsm:observe:884","resource://gre/modules/TelemetryController.jsm:observe:167","jar:file:///C:/Program%20Files%20(x86)/Mozilla%20Thunderbird/omni.ja!/components/TelemetryStartup.js:TelemetryStartup.prototype.observe:27"]}]}
AvailablePageFile: 11484827648
AvailablePhysicalMemory: 3218542592
AvailableVirtualMemory: 3694882816
BIOS_Manufacturer: LENOVO
BlockedDllList:
BreakpadReserveAddress: 37814272
BreakpadReserveSize: 83886080
BuildID: 20190122170039
CPUMicrocodeVersion: 0x24
ContentSandboxCapable: 1
ContentSandboxLevel: 1
CrashTime: 1549539972
Email: claire.almeras@hydrauliquesansfrontieres.org
FramePoisonBase: 0000004041080832
FramePoisonSize: 65536
InstallTime: 1549352222
ModuleSignatureInfo: {"AVG Technologies USA, Inc.":["aswhook.dll"],"Microsoft Corporation":["api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","msvcp140.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","VCRUNTIME140.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-runtime-l1-1-0.dll"],"Microsoft Windows":["CoreMessaging.dll","CoreUIComponents.dll","TextInputFramework.dll","InputHost.dll","Windows.UI.dll","dcomp.dll","avrt.dll","wscapi.dll","MMDevAPI.dll","AudioSes.dll","d2d1.dll","dxgi.dll","d3d11.dll","WINMMBASE.dll","dwmapi.dll","winmm.dll","WinTypes.dll","rmclient.dll","twinapi.appcore.dll","winsta.dll","devobj.dll","mswsock.dll","dnsapi.dll","propsys.dll","iertutil.dll","ntmarta.dll","rsaenh.dll","wtsapi32.dll","IPHLPAPI.DLL","version.dll","userenv.dll","CRYPTBASE.dll","sspicli.dll","ole32.dll","user32.dll","wintrust.dll","profapi.dll","gdi32.dll","win32u.dll","shlwapi.dll","setupapi.dll","cryptsp.dll","bcrypt.dll","bcryptPrimitives.dll","rpcrt4.dll","kernel.appcore.dll","ucrtbase.dll","oleaut32.dll","SHCore.dll","msasn1.dll","shell32.dll","sechost.dll","msvcp_win.dll","msvcrt.dll","gdi32full.dll","powrprof.dll","kernel32.dll","windows.storage.dll","ws2_32.dll","cfgmgr32.dll","advapi32.dll","nsi.dll","imm32.dll","msctf.dll","clbcatq.dll","combase.dll","KERNELBASE.dll","crypt32.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","freebl3.dll","softokn3.dll","lgpllibs.dll","prldap60.dll","nss3.dll","ldap60.dll","mozglue.dll"]}
MozCrashReason: MOZ_CRASH()
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0412, AdapterSubsysID: 309f17aa, AdapterDriverVersion: 10.18.15.4248
FP(D10-L1100-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+ xpcom_runtime_abort(###!!! ABORT: file resource://gre/modules/TelemetryController.jsm, line 770)
ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
ProductName: Thunderbird
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 9791
ShutdownProgress: profile-before-change
StartupCrash: 0
StartupTime: 1549539898
SystemMemoryUsePercentage: 61
TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20190122170039","version":"60.5.0","vendor":null,"platformVersion":"60.5.0","xpcomAbi":"x86-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":7986,"virtualMaxMB":4096,"cpu":{"count":4,"cores":4,"vendor":"GenuineIntel","family":6,"model":60,"stepping":3,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":3292,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"fr-FR","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":17763,"windowsUBR":292,"installYear":2019},"hdd":{"profile":{"model":"WDC WD5000AAKX-08U6AA0","revision":"19.01H19"},"binary":{"model":"WDC WD5000AAKX-08U6AA0","revision":"19.01H19"},"system":{"model":"WDC WD5000AAKX-08U6AA0","revision":"19.01H19"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"Intel(R) HD Graphics 4600","vendorID":"0x8086","deviceID":"0x0412","subsysID":"309f17aa","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVersion":"10.18.15.4248","driverDate":"8-4-2015","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"basic","gpuProcess":{"status":"unavailable"},"d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"appleModelId":null,"isWow64":true,"sec":{"antivirus":["AVG Antivirus"],"antispyware":["AVG Antivirus"],"firewall":["Pare-feu Windows"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"fr","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.search.region":"FR"},"sandbox":{"effectiveContentProcessLevel":1},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":16771},"addons":{"activeAddons":{},"theme":{},"activePlugins":[{"name":"Shockwave Flash","version":"32.0.0.114","description":"Shockwave Flash 32.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":17905}],"activeGMPlugins":{},"activeExperiment":{},"persona":null}}
ThreadIdNameMapping: 6072:"Gecko_IOThread",7796:"Link Monitor",12796:"JS Watchdog",12976:"BGReadURLs",14316:"Timer",2988:"Hang Monitor",1244:"GMPThread",112:"WindowsVsyncThread",2028:"Compositor",12096:"VRListener",7780:"ImgDecoder #1",6220:"ImageIO",13552:"IPDL Background",836:"HTML5 Parser",11456:"LoadRoots",9176:"ImageBridgeChild",13436:"ImgDecoder #2",10084:"PlayEventSound",6784:"Shutdown Hang Terminator",1836:"DOM Worker",
Throttleable: 1
TotalPageFile: 17500545024
TotalPhysicalMemory: 8373739520
TotalVirtualMemory: 4294836224
URL:
UptimeTS: 742.89656
Vendor:
Version: 60.5.0
Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994
TCP/IP MSAFD [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
TCP/IP MSAFD [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
TCP/IP MSAFD [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
TCP/IP MSAFD [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
TCP/IP MSAFD [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
TCP/IP MSAFD [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
Fournisseur de services RSVP TCPv6 : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
Fournisseur de services RSVP TCP : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
Fournisseur de services RSVP UDPv6 : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
Fournisseur de services RSVP UDP : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
MSAFD Irda [IrDA] : 2 : 26 : 1 : 1 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 3972523d-2af1-11d1-b655-00805f3642cc
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
useragent_locale: fr
Ce rapport contient également des informations techniques sur l’état de l’application lors du plantage.