Geckozone

Forums d'assistance et de discussion sur les logiciels produits par Mozilla ou créés à partir des technologies Mozilla. Ce site ne dépend pas de la fondation Mozilla et est maintenu par un collectif de bénévoles.
https://forums.mozfr.org/

Plantage de mozilla

https://forums.mozfr.org/viewtopic.php?t=132924

Page 1 sur 1

Plantage de mozilla

Publié : 04 avr. 2017, 19:29
par Egilles
Bonjour,
Je viens vers vous aujourd'hui car depuis hier mozilla firefox plante et je peine à l'ouvrir, et il fait planter tout mon PC (pratique pour les étudiants..).
Dimanche dernier mon ordinateur à fait 4 mises à jour, dont une sur la protection du pc (windows 8). Depuis, ça ne fonctionne pas et même en installant google chrome ou internet explorer, ils finissent par planter.

Il ne s'ouvre pas même après avoir fait réparer,.. De temps en temps il accepte de s'ouvrir (ici c'est un coup de chance !) et d'autre fois non.
Voila le message du rapport de plantage : ID de plantage : bp-e3d60a77-1200-44b2-a815-b83f72170404

Est ce que quelqu'un pourrait m'aider s'il vous plaît ??
Merci et bonne journée !

Code : Tout sélectionner

{
  "application": {
    "name": "Firefox",
    "osVersion": "Windows_NT 6.2",
    "version": "52.0.2",
    "buildID": "20170323105023",
    "userAgent": "Mozilla/5.0 (Windows NT 6.2; WOW64; rv:52.0) Gecko/20100101 Firefox/52.0",
    "safeMode": false,
    "updateChannel": "release",
    "supportURL": "https://support.mozilla.org/1/firefox/52.0.2/WINNT/fr/",
    "numTotalWindows": 1,
    "numRemoteWindows": 1,
    "remoteAutoStart": true,
    "autoStartStatus": 1
  },
  "modifiedPreferences": {
    "browser.cache.frecency_experiment": 3,
    "browser.cache.disk.smart_size.first_run": false,
    "browser.cache.disk.capacity": 296960,
    "browser.cache.disk.filesystem_reported": 1,
    "browser.download.importedFromSqlite": true,
    "browser.places.smartBookmarksVersion": 8,
    "browser.sessionstore.upgradeBackup.latestBuildID": "20170323105023",
    "browser.startup.homepage_override.buildID": "20170323105023",
    "browser.startup.homepage_override.mstone": "52.0.2",
    "browser.tabs.remote.autostart.2": true,
    "browser.urlbar.lastSuggestionsPromptDate": 20170404,
    "browser.urlbar.daysBeforeHidingSuggestionsPrompt": 3,
    "extensions.lastAppVersion": "52.0.2",
    "gfx.crash-guard.status.d3d11layers": 2,
    "gfx.crash-guard.d3d11layers.appVersion": "52.0.2",
    "gfx.crash-guard.d3d11layers.feature-d3d11": true,
    "gfx.crash-guard.d3d11layers.feature-d2d": true,
    "gfx.crash-guard.d3d11layers.driverVersion": "10.18.14.4175",
    "gfx.crash-guard.d3d11layers.deviceID": "0x22b1",
    "media.gmp.storage.version.observed": 1,
    "media.gmp-manager.buildID": "20170323105023",
    "media.gmp-gmpopenh264.lastUpdate": 1491324909,
    "media.gmp-gmpopenh264.version": "1.6",
    "media.hardware-video-decoding.failed": true,
    "media.gmp-gmpopenh264.abi": "x86-msvc-x64",
    "media.gmp-manager.lastCheck": 1491324906,
    "media.gmp-widevinecdm.version": "1.4.8.903",
    "media.gmp-widevinecdm.lastUpdate": 1491324916,
    "media.gmp-widevinecdm.abi": "x86-msvc-x64",
    "network.cookie.prefsMigrated": true,
    "network.predictor.cleaned-up": true,
    "places.database.lastMaintenance": 1491325719,
    "places.history.expiration.transient_current_max_pages": 108420,
    "plugin.disable_full_page_plugin_for_types": "application/pdf",
    "security.sandbox.content.tempDirSuffix": "{1e595665-779d-47de-aa4f-9b2931f7a497}",
    "services.sync.declinedEngines": "",
    "storage.vacuum.last.places.sqlite": 1491325716,
    "storage.vacuum.last.index": 0,
    "ui.osk.debug.keyboardDisplayReason": "IKPOS: Touch screen not found."
  },
  "lockedPreferences": {},
  "javaScript": {
    "incrementalGCEnabled": true
  },
  "accessibility": {
    "isActive": false,
    "forceDisabled": 0
  },
  "libraryVersions": {
    "NSPR": {
      "minVersion": "4.13.1",
      "version": "4.13.1"
    },
    "NSS": {
      "minVersion": "3.28.3",
      "version": "3.28.3"
    },
    "NSSUTIL": {
      "minVersion": "3.28.3",
      "version": "3.28.3"
    },
    "NSSSSL": {
      "minVersion": "3.28.3",
      "version": "3.28.3"
    },
    "NSSSMIME": {
      "minVersion": "3.28.3",
      "version": "3.28.3"
    }
  },
  "userJS": {
    "exists": false
  },
  "crashes": {
    "submitted": [
      {
        "id": "bp-e3d60a77-1200-44b2-a815-b83f72170404",
        "date": 1491324193549,
        "pending": false
      },
      {
        "id": "bp-89f3c4bf-da36-477c-9fcb-10ecd2170404",
        "date": 1491324161408,
        "pending": false
      },
      {
        "id": "bp-6bfb761b-d8ce-47dd-b3e0-1fc6d2170404",
        "date": 1491324152905,
        "pending": false
      },
      {
        "id": "bp-ef6faf3e-c138-4c71-b111-a48ba2170404",
        "date": 1491323840125,
        "pending": false
      },
      {
        "id": "bp-41b1cbfd-24c9-422a-b1c1-15f4b2170404",
        "date": 1491323799566,
        "pending": false
      },
      {
        "id": "bp-7cb6f217-9a6a-4186-b01b-453a72170404",
        "date": 1491323784700,
        "pending": false
      },
      {
        "id": "bp-2f086c7e-936e-4feb-8397-ef7eb2170404",
        "date": 1491323772908,
        "pending": false
      },
      {
        "id": "bp-860b72c1-ca72-4478-84d5-c55cd2170404",
        "date": 1491323607345,
        "pending": false
      },
      {
        "id": "bp-e5cc678d-7c7c-4df8-aa50-fdc022170404",
        "date": 1491308518446,
        "pending": false
      },
      {
        "id": "bp-a0ca08a4-0c18-4be5-bf31-0299c2170404",
        "date": 1491305182137,
        "pending": false
      },
      {
        "id": "bp-059ce920-7fda-4c6b-b657-43b952170404",
        "date": 1491293658485,
        "pending": false
      },
      {
        "id": "bp-2f5538a4-815b-4be7-a555-e83852170404",
        "date": 1491288764658,
        "pending": false
      },
      {
        "id": "bp-2f8a582d-5417-43a2-9198-c23b02170403",
        "date": 1491247095372,
        "pending": false
      },
      {
        "id": "bp-a91fcb00-f7f6-4631-9455-fd4d52170403",
        "date": 1491220714501,
        "pending": false
      }
    ],
    "pending": 17
  },
  "sandbox": {
    "contentSandboxLevel": 1
  },
  "extensions": [
    {
      "name": "Application Update Service Helper",
      "version": "2.0",
      "isActive": true,
      "id": "aushelper@mozilla.org"
    },
    {
      "name": "Disable Prefetch",
      "version": "1.0",
      "isActive": true,
      "id": "disable-prefetch@mozilla.org"
    },
    {
      "name": "Multi-process staged rollout",
      "version": "1.12",
      "isActive": true,
      "id": "e10srollout@mozilla.org"
    },
    {
      "name": "Pocket",
      "version": "1.0.5",
      "isActive": true,
      "id": "firefox@getpocket.com"
    },
    {
      "name": "Site Deployment Checker",
      "version": "1.0",
      "isActive": true,
      "id": "deployment-checker@mozilla.org"
    },
    {
      "name": "Web Compat",
      "version": "1.0",
      "isActive": true,
      "id": "webcompat@mozilla.org"
    },
    {
      "name": "McAfee WebAdvisor",
      "version": "5.0.512.0",
      "isActive": false,
      "id": "{4ED1F68A-5463-4931-9384-8FFF5ED91D92}"
    }
  ],
  "experiments": [],
  "graphics": {
    "numTotalWindows": 1,
    "numAcceleratedWindows": 1,
    "windowLayerManagerType": "Direct3D 11",
    "windowLayerManagerRemote": true,
    "supportsHardwareH264": "No; Hardware video decoding disabled or blacklisted",
    "currentAudioBackend": "wasapi",
    "adapterDescription": "Intel(R) HD Graphics",
    "adapterVendorID": "0x8086",
    "adapterDeviceID": "0x22b1",
    "adapterSubsysID": "100f1025",
    "adapterRAM": "Unknown",
    "adapterDrivers": "igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32",
    "driverVersion": "10.18.14.4175",
    "driverDate": "3-19-2015",
    "adapterDescription2": "",
    "adapterVendorID2": "",
    "adapterDeviceID2": "",
    "adapterSubsysID2": "",
    "adapterRAM2": "",
    "adapterDrivers2": "",
    "driverVersion2": "",
    "driverDate2": "",
    "isGPU2Active": false,
    "direct2DEnabled": true,
    "directWriteEnabled": true,
    "directWriteVersion": "6.3.9600.18592",
    "webglRenderer": "Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0)",
    "webgl2Renderer": "Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0)",
    "info": {
      "AzureCanvasBackend": "direct2d 1.1",
      "AzureCanvasAccelerated": 0,
      "AzureFallbackCanvasBackend": "cairo",
      "AzureContentBackend": "direct2d 1.1",
      "ApzWheelInput": 1,
      "ApzTouchInput": 1
    },
    "featureLog": {
      "features": [
        {
          "name": "HW_COMPOSITING",
          "description": "Compositing",
          "status": "available",
          "log": [
            {
              "type": "default",
              "status": "available"
            }
          ]
        },
        {
          "name": "D3D11_COMPOSITING",
          "description": "Direct3D11 Compositing",
          "status": "available",
          "log": [
            {
              "type": "default",
              "status": "available"
            }
          ]
        },
        {
          "name": "D3D9_COMPOSITING",
          "description": "Direct3D9 Compositing",
          "status": "disabled",
          "log": [
            {
              "type": "default",
              "status": "disabled",
              "message": "Disabled by default"
            }
          ]
        },
        {
          "name": "DIRECT2D",
          "description": "Direct2D",
          "status": "available",
          "log": [
            {
              "type": "default",
              "status": "available"
            }
          ]
        },
        {
          "name": "D3D11_HW_ANGLE",
          "description": "Direct3D11 hardware ANGLE",
          "status": "available",
          "log": [
            {
              "type": "default",
              "status": "available"
            }
          ]
        }
      ],
      "fallbacks": []
    },
    "crashGuards": []
  }
}
 Votre Navigateur : Mozilla/5.0 (Windows NT 6.2; WOW64; rv:52.0) Gecko/20100101 Firefox/52.0

Re: Plantage de mozilla

Publié : 04 avr. 2017, 20:34
par Tsensei
Egilles a écrit :Bonjour,
Je viens vers vous aujourd'hui car depuis hier mozilla firefox plante et je peine à l'ouvrir, et il fait planter tout mon PC (pratique pour les étudiants..).
Dimanche dernier mon ordinateur à fait 4 mises à jour, dont une sur la protection du pc (windows 8). Depuis, ça ne fonctionne pas et même en installant google chrome ou internet explorer, ils finissent par planter.
Bref, le problème ne vient pas de Firefox mais de ton Windows. Tu ferais mieux d'aller sur un forum informatique de base, tu auras plus de chances de trouver de l'aide.

A tout hasard essaye d'utiliser la restauration système pour annuler les modifications faites par ces mises à jour (en supposant que tu n'aies pas supprimé les points de restauration).
Votre Navigateur : Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:52.0) Gecko/20100101 Firefox/52.0
Fuseau horaire sur UTC+02:00
Page 1 sur 1

Développé par phpBB® Forum Software © phpBB Limited

Traduction française officielle © Qiaeru