Geckozone

Forums d'assistance et de discussion sur les logiciels produits par Mozilla ou créés à partir des technologies Mozilla. Ce site ne dépend pas de la fondation Mozilla et est maintenu par un collectif de bénévoles.
https://forums.mozfr.org/

problème envoi mail non résolu malgré lecture de forums

https://forums.mozfr.org/viewtopic.php?t=128530

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problème envoi mail non résolu malgré lecture de forums

Publié : 22 févr. 2016, 12:18
par marsupb
Bonjour,
j'ai un souci depuis 2 jours pour envoyer des messages à partir de Thunderbird.
Le courrier sortant est Orange.
Je suis allée voir les forums,
j'ai bien
smtp.orange.fr
465
SSL/TLS

j'ai fini par changer mon mot de passe mais cela ne fonctionne toujours pas

cela fonctionnait très bien et d'un seul coup, impossible d'envoyer un mail
le message d'erreur étant smtp expiré

merci à vous

Re: problème envoi mail non résolu malgré lecture de forums

Publié : 22 févr. 2016, 12:44
par jpto
Depuis quelques temps, Orange oblige ses abonnés à changer leur mot de passe. il faut donc aller sur le portail et vous identifier pour vérifier votre mot de passe. Ensuite, supprimez le mot de passe enregistré dans Thunderbird et tentez une connexion, Thunderbird vous redemandera.

Re: problème envoi mail non résolu malgré lecture de forums

Publié : 27 févr. 2016, 17:30
par ecolo13
Idem, cela fait plus de 2 semaines que je ne peux plus envoyer de messages.
FAI : Free
antivirus : AVAST
messagerie : laposte

J'ai bloqué l'agent mail avast pour les mails sortants, j'ai bien checké mes paramètres smtp sortant et je ne vois pas ce qui peut encore bloquer.
Aucun souci pour recevoir les messages. "Le message n'a pas pu être envoyé car la connexion au serveur sortant (SMTP) « smtp.laposte.net » a expiré"

Re: problème envoi mail non résolu malgré lecture de forums

Publié : 03 mars 2016, 10:38
par Gill75
Bonjour,

Utilisateur d'Orange, je rencontre le même problème depuis 48h : blocage soudain à l'envoi des messages via le smtp.orange.fr, configuré depuis toujours en SSL/TLS port 465.

Comme l'indique lpto, Orange oblige à changer le mot de passe via la messagerie internet, ce que j'ai fait.

Cependant, cela ne règle rien. Thunderbird sollicite bien un nouveau mot de passe pour la réception en pop qui du coup fonctionne, mais l'envoi sécurisé reste hs. J'ai temporairement paramétré le smtp en port 25 sans authentification, ce qui permet l'envoi non sécurisé des messages. Mais toute tentative de reparamétrage en SSL/TLS est vaine. Message déprimant : "Thunderbird n'a pas réussi à trouver les paramètres pour votre compte courrier"

J'ai réduit les contrôles d'Avast en décochant les analyses courrier SSL, puis désactivé les pare-feu Windows et Avast temporairement, désactivé tous les modules complémentaires Thunderbird, j'ai même fait une offrande à St-Orange et un sacrifice pour Thunderbird ;-)

Les forums consultés ici ou là sur cette question suggèrent soit des procédures de niveau ingénierie en informatique, soit se perdent dans les sables comme cette question qui semble sans réponse depuis février ...

Quelqu'un pourrait-il nous suggérer d'autres pistes ? Intuitivement, je pense qu'il faut réinitialiser quelque chose mais quoi ?

Merci de votre aide !

Gilles

Re: problème envoi mail non résolu malgré lecture de forums

Publié : 03 mars 2016, 10:50
par Gill75
Désolé, je répare un petit oubli en joignant les informations de dépannage, si elles peuvent être utiles ...

Code : Tout sélectionner


  Paramètres de base de l'application

    Nom: Thunderbird
    Version: 38.6.0
    Agent utilisateur: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.6.0
    Dossier de profil: Ouvrir le dossier correspondant

              (Lecteur local)
    Identifiant de compilation de l'application: 20160211132445
    Plugins activés: about:plugins
    Configuration de compilation: about:buildconfig
    Utilisation mémoire: about:memory

  Comptes courrier et groupes
    account1:
      INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

    account4:
      INCOMING: account4, , (pop3) pop.free.fr:995, SSL, passwordCleartext
      OUTGOING: smtp.orange.fr:25, plain, none, true

    account12:
      INCOMING: account12, , (pop3) pop.free.fr:995, SSL, passwordCleartext
      OUTGOING: smtp.orange.fr:465, SSL, passwordCleartext, true

    account38:
      INCOMING: account38, , (pop3) pop.free.fr:995, SSL, passwordCleartext
      OUTGOING: smtp.orange.fr:465, SSL, passwordCleartext, true

    account40:
      INCOMING: account40, , (pop3) mail.gandi.net:995, SSL, passwordCleartext
      OUTGOING: smtp.orange.fr:465, SSL, passwordCleartext, true

    account45:
      INCOMING: account45, , (pop3) mail.gandi.net:995, SSL, passwordCleartext
      OUTGOING: smtp.orange.fr:465, SSL, passwordCleartext, true

    account59:
      INCOMING: account59, , (pop3) pop-mail.outlook.com:995, SSL, passwordCleartext
      OUTGOING: smtp.orange.fr:465, SSL, passwordCleartext, true

    account61:
      INCOMING: account61, , (nntp) news.free.fr:119, plain, passwordCleartext
      OUTGOING: smtp.orange.fr:465, SSL, passwordCleartext, true

    account63:
      INCOMING: account63, , (pop3) mail.gandi.net:995, SSL, passwordCleartext
      OUTGOING: smtp.orange.fr:465, SSL, passwordCleartext, true

    account64:
      INCOMING: account64, , (pop3) pop.free.fr:995, SSL, passwordCleartext
      OUTGOING: smtp.orange.fr:465, SSL, passwordCleartext, true

    account65:
      INCOMING: account65, , (pop3) pop.laposte.net:995, SSL, passwordCleartext
      OUTGOING: smtp.orange.fr:465, SSL, passwordCleartext, true

    account66:
      INCOMING: account66, , (pop3) mail.gandi.net:995, SSL, passwordCleartext
      OUTGOING: smtp.orange.fr:465, SSL, passwordCleartext, true

    account67:
      INCOMING: account67, , (pop3) pop.free.fr:995, SSL, passwordCleartext
      OUTGOING: smtp.orange.fr:465, SSL, passwordCleartext, true

    account68:
      INCOMING: account68, , (pop3) pop.free.fr:995, SSL, passwordCleartext
      OUTGOING: smtp.orange.fr:465, SSL, passwordCleartext, true

    account69:
      INCOMING: account69, , (pop3) pop.free.fr:995, SSL, passwordCleartext
      OUTGOING: smtp.orange.fr:465, SSL, passwordCleartext, true

    account71:
      INCOMING: account71, , (pop3) pop.free.fr:995, SSL, passwordCleartext
      OUTGOING: smtp.orange.fr:465, SSL, passwordCleartext, true

    account73:
      INCOMING: account73, , (pop3) pop.free.fr:995, SSL, passwordCleartext
      OUTGOING: smtp.orange.fr:465, SSL, passwordCleartext, true

    account74:
      INCOMING: account74, , (pop3) mail.gandi.net:995, SSL, passwordCleartext
      OUTGOING: smtp.orange.fr:465, SSL, passwordCleartext, true

    account78:
      INCOMING: account78, , (pop3) pop.gmail.com:995, SSL, passwordCleartext
      OUTGOING: smtp.orange.fr:465, SSL, passwordCleartext, true

    account79:
      INCOMING: account79, , (pop3) pop.gmail.com:995, SSL, passwordCleartext
      OUTGOING: smtp.orange.fr:465, SSL, passwordCleartext, true

    account80:
      INCOMING: account80, , (pop3) mail.gandi.net:995, SSL, passwordCleartext
      OUTGOING: smtp.orange.fr:465, SSL, passwordCleartext, true

    account81:
      INCOMING: account81, , (pop3) mail.gandi.net:995, SSL, passwordCleartext
      OUTGOING: smtp.orange.fr:465, SSL, passwordCleartext, true

    account82:
      INCOMING: account82, , (pop3) mail.gandi.net:995, SSL, passwordCleartext
      OUTGOING: smtp.orange.fr:465, SSL, passwordCleartext, true

    account83:
      INCOMING: account83, , (pop3) pop.free.fr:995, SSL, passwordCleartext
      OUTGOING: smtp.orange.fr:465, SSL, passwordCleartext, true

    account84:
      INCOMING: account84, , (pop3) pop.free.fr:995, SSL, passwordCleartext
      OUTGOING: smtp.orange.fr:465, SSL, passwordCleartext, true

    account88:
      INCOMING: account88, , (pop3) pop.free.fr:995, SSL, passwordCleartext
      OUTGOING: smtp.orange.fr:465, SSL, passwordCleartext, true

    account92:
      INCOMING: account92, , (pop3) pop.orange.fr:995, SSL, passwordCleartext
      OUTGOING: smtp.orange.fr:465, SSL, passwordCleartext, true

  Rapports de plantage

  Extensions
    AttachmentExtractor, 1.3.5.1, false, {35834d20-efdb-4f78-ab77-9635fb4e56c4}
    Email Security Plus, 2.0, false, emailsecurityplus@paolorovelli.net
    Enigmail, 1.9, false, {847b3a00-7ab1-11d4-8f02-006008948af5}
    Lightning, 4.0.6, false, {e2fda1a4-762b-4020-b5ad-a41df1933103}
    Recover deleted messages, 0.4, false, {8380f54c-9b7a-4107-b703-9b938e30fb54}
    Remove Duplicate Messages, 0.1.14, false, {12345678-1234-1234-1234-123456789abc}
    Trier les dossiers manuellement, 1.1, false, tbsortfolders@xulforum.org
    WebMail, 1.5.1, false, {3c8e8390-2cf6-11d9-9669-0800200c9a66}
    WebMail - GMail, 0.7.7, false, {860a7040-44a3-11da-8cd6-0800200c9a66}
    WebMail - Hotmail, 1.3.10, false, {a6a33690-2c6a-11d9-9669-0800200c9a66}

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    Nom: Valeur

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      privacy.donottrackheader.enabled: true
      security.default_personal_cert: Select Automatically
      security.disable_button.openCertManager: false

  Accélération graphique

      Description de la carte: Intel(R) HD Graphics 3000
      ID du vendeur: 0x8086
      ID du périphérique: 0x0116
      RAM de la carte: Unknown
      Pilotes de la carte: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
      Version du pilote: 9.17.10.4229
      Date du pilote: 5-26-2015
      Description de la carte (GPU 2): NVIDIA GeForce GT 540M
      ID du vendeur (GPU 2): 0x10de
      ID du périphérique (GPU 2): 0x0df4
      RAM de la carte (GPU 2): 2048
      Pilote de la carte (GPU 2): nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
      Version du pilote (GPU 2): 10.18.13.6191
      Date du pilote (GPU 2): 2-8-2016
      Direct2D activé: false
      DirectWrite activé: false (6.2.9200.17568)
      Paramètres ClearType: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50
      Rendu WebGL: false
      Fenêtres avec accélération graphique: 0

      AzureCanvasBackend: skia
      AzureSkiaAccelerated: 0
      AzureFallbackCanvasBackend: cairo
      AzureContentBackend: cairo

  JavaScript

  Ramasse-miettes incrémentiel: 1

  Accessibilité

    Activée: 0
    Empêcher l'accessibilité: 0

  Versions des bibliothèques

      Version minimale attendue
      Version utilisée

      NSPR
      4.10.10
      4.10.10

      NSS
      3.19.2.2 Basic ECC
      3.19.2.2 Basic ECC

      NSS Util
      3.19.2.2
      3.19.2.2

      NSS SSL
      3.19.2.2 Basic ECC
      3.19.2.2 Basic ECC

      NSS S/MIME
      3.19.2.2 Basic ECC
      3.19.2.2 Basic ECC
Merci encore !

Re: problème envoi mail non résolu malgré lecture de forums

Publié : 04 mars 2016, 19:27
par basile45
Bonsoir, j'ai le même problème que vous depuis aujourd'hui. Impossible d'envoyer un message via TB. Je constate que nous avons en commun d'avoir une adresse "laposte", ce n'est sans doute pas anodin..

Re: problème envoi mail non résolu malgré lecture de forums

Publié : 04 mars 2016, 23:52
par jpto
Les nouvelles règles de protection contre le spam de laposte.net font que, pour écrire à un abonné chez laposte.net, on doit utiliser un smtp du même domaine que l'adresse d'expédition.
Le mieux est que chaque compte de messagerie soit associé à son smtp, authentifié, bien sûr.

Re: problème envoi mail non résolu malgré lecture de forums

Publié : 05 mars 2016, 11:07
par zanimox
Bonjour,
J'ai presque le même souci avec laposte depuis ce matin, hier ça fonctionnait ! version 38.6.0 de TB, message : ajout d'une exception de sécurité smtp.laposte.net:465.
Je peux envoyer via la poste en direct.
JPTO : que veux tu dire dans ton message, peux tu détailler STP ?
Merci

Re: problème envoi mail non résolu malgré lecture de forums

Publié : 05 mars 2016, 15:01
par jpto
zanimox a écrit :...JPTO : que veux tu dire dans ton message, peux tu détailler STP ? Merci
Je veux dire qu'on peut, dans Thunderbird, définir plusieurs serveurs sortants (SMTP), voir ma copie d'écran ci-dessous.
Image

Ainsi, on affecte à chaque compte le serveur qui est fourni avec l'adresse, en choisissant parmi ceux définis.
Voir un exemple ci-dessous :
Image

Re: problème envoi mail non résolu malgré lecture de forums

Publié : 05 mars 2016, 15:56
par Gill75
Bonjour,

J'ai bien pris note de l'info, merci.

Mais en configurant et attribuant le smtp.free.fr pour mon adresse Fre) et le smtp.orange.fr pour mon adresse Orange, je m'aperçois qu'aucun message sortant ne passe s'il est configuré en port 465 SSL/TLS.

Mon FAI est Orange via Livebox Fibre. A tout hasard j'ai réinit la livebox, sans effet.

???

Re: problème envoi mail non résolu malgré lecture de forums

Publié : 05 mars 2016, 23:04
par zanimox
Re bonjour ou bonsoir déjà,
Alors, JPTO, c'est bien ce que j'ai fait de longue date. Et la remarque de Gill75 m'interpelle ( je m'aperçois qu'aucun message sortant ne passe s'il est configuré en port 465 SSL/TLS.) puisque avec la poste c'est le port conseillé.
A tout hasard, je joins quelques copies d'écran dont mon paramétrage et les messages d'erreur lorsque j'envoie depuis ce jour.

Merci pour vos lumières, les miennes sont éteintes ...

Image

Re: problème envoi mail non résolu malgré lecture de forums

Publié : 05 mars 2016, 23:07
par zanimox
suite écrans
Image

Image

Re: problème envoi mail non résolu malgré lecture de forums

Publié : 05 mars 2016, 23:30
par jpto
Les paramètres des fournisseurs sont ici et peuvent, éventuellement, être vérifiés sur leur site d'assistance. Bien noter que chez Free, le smtp authentifié doit être activé sur l'espace client, voir ici.
Ne pas négliger les embuches causées par les antivirus, quand ils sont mal configurés, lors des envois.
D'après mes tests ce soir, les smtp de Laposte et de Orange fonctionnent correctement en SSL/TLS. Free ? Connais pas !

Pour Laposte, depuis un ou deux jours, ils ont un problème avec leur certificat, il faut accepter l’exception de sécurité, dans l'attente d'un correction de leur part.

Re: problème envoi mail non résolu malgré lecture de forums

Publié : 06 mars 2016, 00:20
par zanimox
Bon, c'est fait, je viens d'accepter l'exception et cela a fonctionné.
Merci

Re: problème envoi mail non résolu malgré lecture de forums

Publié : 06 mars 2016, 16:10
par Gill75
Merci pour vos précisions.

Les paramètres fournisseurs sont ok pour moi, ils n'ont d'ailleurs jamais changé.

Concernant les antivirus, j'ai testé avec Avast, Malwarebytes et le pare-feu Windows désactivés, ça ne change rien.

Existe-t'il un moyen de "réinitialiser" tout cela, par exemple en créant un nouveau profil et importer ses e-mails ? (ça me ferait une vingtaine de comptes e-mails à re-paramétrer, mais bon ... )

Merci.
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