plantage au démarrage

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Modérateur : J2m06

Perco
Arias
Messages : 1
Inscription : 19 janv. 2023, 13:49

plantage au démarrage

Message par Perco »

Bonjour la communauté !

Je me tourne vers vous car TB plante au démarrage (il s'ouvre puis se ferme aussitôt avec rapport d'erreur)
Après quelques recherches, j'ai essayé plusieurs points
- ouvrir avec le processeur graphique en haute performance ou en mode par défaut
- lancer en mode sans échec
- lancer le mode dépannage de TB
mais rien n'y fait, je sèche... avez-vous une idée ?
Merci !

PS : je suis sous Win10

voici le rapport :

Code : Tout sélectionner

AdapterDeviceID: 0x0416
AdapterDriverVersion: 20.19.15.4549
AdapterSubsysID: 17bd1043
AdapterVendorID: 0x8086
Add-ons: google%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,default-theme%40mozilla.org:1.3
AvailablePageFile: 5954031616
AvailablePhysicalMemory: 4853108736
AvailableVirtualMemory: 138522496606208
BackgroundTaskMode: 0
BlockedDllList: 
BuildID: 20221219215418
CPUMicrocodeVersion: 0x27
ContentSandboxCapable: 1
ContentSandboxLevel: 1
ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true
CrashTime: 1674132525
DOMFissionEnabled: 1
DOMIPCEnabled: 1
GPUProcessLaunchCount: 1
GPUProcessStatus: Running
HeadlessMode: 0
InstallTime: 1671655658
LauncherProcessState: 0
ModuleSignatureInfo: {"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["wscapi.dll","Windows.Security.Integrity.dll","ondemandconnroutehelper.dll","TaskFlowDataEngine.dll","winrnr.dll","linkinfo.dll","pnrpnsp.dll","NapiNSP.dll","ntshrui.dll","explorerframe.dll","dataexchange.dll","directmanipulation.dll","Windows.Globalization.dll","DWrite.dll","twinapi.dll","Bcp47Langs.dll","AudioSes.dll","OneCoreCommonProxyStub.dll","wininet.dll","cdp.dll","cscapi.dll","InputHost.dll","textinputframework.dll","Windows.UI.dll","dbgcore.dll","dbghelp.dll","BCP47mrm.dll","iertutil.dll","urlmon.dll","webauthn.dll","srvcli.dll","rasadhlp.dll","FWPUCLNT.DLL","MMDevAPI.dll","winmm.dll","msimg32.dll","OneCoreUAPCommonProxyStub.dll","npmproxy.dll","winhttp.dll","dhcpcsvc6.DLL","dhcpcsvc.dll","winnsi.dll","twinapi.appcore.dll","WindowManagementAPI.dll","version.dll","avrt.dll","wsock32.dll","usp10.dll","ColorAdapterClient.dll","mscms.dll","netprofm.dll","wshbth.dll","policymanager.dll","nlaapi.dll","propsys.dll","wtsapi32.dll","d3d11.dll","dsreg.dll","WinTypes.dll","dcomp.dll","CoreUIComponents.dll","CoreMessaging.dll","uxtheme.dll","dwmapi.dll","kernel.appcore.dll","windows.storage.dll","dxgi.dll","winsta.dll","msvcp110_win.dll","ntmarta.dll","umpdc.dll","IPHLPAPI.DLL","netutils.dll","dnsapi.dll","powrprof.dll","mswsock.dll","CRYPTBASE.DLL","cryptsp.dll","wldp.dll","msasn1.dll","devobj.dll","userenv.dll","sspicli.dll","profapi.dll","crypt32.dll","ucrtbase.dll","msvcp_win.dll","bcryptPrimitives.dll","cfgmgr32.dll","win32u.dll","wintrust.dll","KERNELBASE.dll","gdi32full.dll","bcrypt.dll","psapi.dll","nsi.dll","SHCore.dll","ole32.dll","shell32.dll","kernel32.dll","advapi32.dll","ws2_32.dll","combase.dll","shlwapi.dll","oleaut32.dll","msvcrt.dll","user32.dll","sechost.dll","msctf.dll","imm32.dll","gdi32.dll","setupapi.dll","rpcrt4.dll","clbcatq.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","rnp.dll","freebl3.dll","xul.dll","nss3.dll","mozglue.dll","nssckbi.dll","softokn3.dll","lgpllibs.dll"]}
Notes: 
Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x139a, AdapterSubsysID2: 17bd1043, AdapterDriverVersion2: 23.21.13.8857FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR+ 
ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
ProductName: Thunderbird
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 389
StartupCrash: 0
StartupTime: 1674132520
SubmittedFrom: Client
SystemMemoryUsePercentage: 42
TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20221219215418","version":"102.6.1","vendor":null,"displayVersion":"102.6.1","platformVersion":"102.6.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8081,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"fr-FR","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19044,"windowsUBR":2486},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"Intel(R) HD Graphics 4600","vendorID":"0x8086","deviceID":"0x0416","subsysID":"17bd1043","RAM":0,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"20.19.15.4549","driverDate":"11-10-2016","GPUActive":true},{"description":"NVIDIA GeForce GTX 950M","vendorID":"0x10de","deviceID":"0x139a","subsysID":"17bd1043","RAM":2048,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvam.inf_amd64_1aae4f19e68d0780\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvam.inf_amd64_1aae4f19e68d0780\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvam.inf_amd64_1aae4f19e68d0780\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvam.inf_amd64_1aae4f19e68d0780\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvam.inf_amd64_1aae4f19e68d0780\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvam.inf_amd64_1aae4f19e68d0780\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvam.inf_amd64_1aae4f19e68d0780\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvam.inf_amd64_1aae4f19e68d0780\\nvldumd.dll","driverVendor":null,"driverVersion":"23.21.13.8857","driverDate":"12-4-2017","GPUActive":false}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":0,"warp":false,"textureSharing":false,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":null,"antispyware":null,"firewall":null}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"fr","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"browser.cache.disk.capacity":870400,"browser.search.region":"FR","network.trr.strict_native_fallback":false,"privacy.donottrackheader.enabled":true,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}}
Throttleable: 1
TotalPageFile: 9815732224
TotalPhysicalMemory: 8473554944
TotalVirtualMemory: 140737488224256
URL: 
UptimeTS: 53.72631
User32BeforeBlocklist: 1
Version: 102.6.1
Winsock_LSP: TCP/IP MSAFD [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
 TCP/IP MSAFD [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
 TCP/IP MSAFD [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
 TCP/IP MSAFD [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
 TCP/IP MSAFD [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
 TCP/IP MSAFD [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
 AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
 Fournisseur de services RSVP TCPv6 : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
 Fournisseur de services RSVP TCP : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
 Fournisseur de services RSVP UDPv6 : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
 Fournisseur de services RSVP UDP : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
 Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 
 MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
 MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a
useragent_locale: fr

Ce rapport contient également des informations techniques sur l’état de l’application lors du plantage.
[modération]
Adjonction des balises code (bouton </> ) pour une meilleure lisibilité.

Cependant, il est préférable de communiquer le lien du rapport de plantage => https://support.mozilla.org/fr/kb/le-ra ... de-mozilla
[/modération]lool-lauris
J2m06
Administrateur
Messages : 21567
Inscription : 05 déc. 2005, 10:46

Re: plantage au démarrage

Message par J2m06 »

bonjour

Perco a écrit : 19 janv. 2023, 13:59

Après quelques recherches, j'ai essayé plusieurs points

  • ouvrir avec le processeur graphique en haute performance ou en mode par défaut
  • lancer en mode sans échec
  • lancer le mode dépannage de TB
    mais rien n'y fait, je sèche... avez-vous une idée ?
    Merci !

as-tu essayé de créer un nouveau profil (avec 1 seul compte pour les essais) :?:
Voir ici (point n°6) http://j2m.06.free.fr/FAQ_TB_creation_profil.html

Tu ne supprimes pas l'ancien profil

Un conseil: Faire 2 sauvegardes à 2 endroits différents = Tranquillité :wink:
FAQ Thunderbird/Firefox (avec + de 2700 captures écran )
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