Je ne sais plus ouvrir Mozilla depuis 3 jours et j'ai essayé de trouver de l'aide en ligne et dans le support de Mozilla mais je n'arrive toujours pas à le démarrer.
Les informations de dépannage sont celles-ci:
[modération: j'ai mis le code entre [ code] [ /code] pour une meilleur lisibilité] J2m06
Voir ici comment faire viewtopic.php?f=4&t=99938#p801174
Code : Tout sélectionner
{
"application": {
"name": "Firefox",
"osVersion": "Windows_NT 5.1",
"version": "51.0.1",
"buildID": "20170125094131",
"userAgent": "Mozilla/5.0 (Windows NT 5.1; WOW64; rv:51.0) Gecko/20100101 Firefox/51.0",
"safeMode": false,
"updateChannel": "release",
"supportURL": "https://support.mozilla.org/1/firefox/51.0.1/WINNT/fr/",
"numTotalWindows": 1,
"numRemoteWindows": 1,
"remoteAutoStart": true,
"autoStartStatus": 1
},
"modifiedPreferences": {
"browser.cache.frecency_experiment": 4,
"browser.cache.disk.smart_size.first_run": false,
"browser.cache.disk.capacity": 358400,
"browser.cache.disk.filesystem_reported": 1,
"browser.download.importedFromSqlite": true,
"browser.places.smartBookmarksVersion": 8,
"browser.sessionstore.resume_session_once": true,
"browser.sessionstore.upgradeBackup.latestBuildID": "20170125094131",
"browser.startup.homepage_override.buildID": "20170125094131",
"browser.startup.homepage_override.mstone": "51.0.1",
"browser.tabs.remote.autostart.2": true,
"browser.urlbar.lastSuggestionsPromptDate": 20170130,
"browser.urlbar.daysBeforeHidingSuggestionsPrompt": 3,
"dom.push.userAgentID": "e8d46193edaa4fa7b4f21c712e203e87",
"extensions.lastAppVersion": "51.0.1",
"gfx.crash-guard.status.d3d11layers": 2,
"gfx.crash-guard.d3d11layers.appVersion": "51.0.1",
"gfx.crash-guard.d3d11layers.feature-d3d11": true,
"gfx.blacklist.layers.direct3d9.failureid": "FEATURE_FAILURE_DL_BLACKLIST_g37",
"gfx.crash-guard.status.d3d11video": 2,
"gfx.crash-guard.d3d11layers.feature-d2d": true,
"gfx.blacklist.layers.direct3d9": 3,
"gfx.crash-guard.d3d11layers.driverVersion": "21.21.13.4201",
"gfx.crash-guard.d3d11layers.deviceID": "0x087d",
"media.gmp.storage.version.observed": 1,
"media.gmp-manager.buildID": "20170125094131",
"media.gmp-gmpopenh264.version": "1.6",
"media.gmp-gmpopenh264.lastUpdate": 1485808644,
"media.hardware-video-decoding.failed": false,
"media.gmp-gmpopenh264.abi": "x86-msvc-x64",
"media.gmp-manager.lastCheck": 1485808640,
"network.cookie.prefsMigrated": true,
"network.predictor.cleaned-up": true,
"places.database.lastMaintenance": 1485813117,
"places.history.expiration.transient_current_max_pages": 122334,
"plugin.importedState": true,
"plugin.disable_full_page_plugin_for_types": "application/pdf",
"security.sandbox.content.tempDirSuffix": "{6f9c5e5e-78c2-47f4-93c9-9b0bec0e9bef}",
"services.sync.declinedEngines": "",
"services.sync.lastPing": 1485808840,
"services.sync.lastSync": "Tue Jan 31 2017 08:43:34 GMT+0100",
"services.sync.numClients": 1,
"services.sync.engine.prefs.modified": false,
"storage.vacuum.last.places.sqlite": 1485813117,
"storage.vacuum.last.index": 0,
"ui.osk.debug.keyboardDisplayReason": "IKPOS: Touch screen not found."
},
"lockedPreferences": {},
"javaScript": {
"incrementalGCEnabled": true
},
"accessibility": {
"isActive": false,
"forceDisabled": 0
},
"libraryVersions": {
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"version": "4.13.1"
},
"NSS": {
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"version": "3.28.1"
},
"NSSUTIL": {
"minVersion": "3.28.1",
"version": "3.28.1"
},
"NSSSSL": {
"minVersion": "3.28.1",
"version": "3.28.1"
},
"NSSSMIME": {
"minVersion": "3.28.1",
"version": "3.28.1"
}
},
"userJS": {
"exists": false
},
"crashes": {
"submitted": [
{
"id": "bp-a8dedfeb-3283-46ca-9df2-1d03b2170131",
"date": 1485848566456,
"pending": false
},
{
"id": "bp-0dd152e7-cffe-4408-be90-8ad5e2170131",
"date": 1485846274669,
"pending": false
},
{
"id": "bp-09222302-70a0-4de0-95d8-470d02170130",
"date": 1485808165217,
"pending": false
},
{
"id": "bp-8bd78251-7cb6-4a86-9ef1-814132170130",
"date": 1485807154495,
"pending": false
}
],
"pending": 0
},
"sandbox": {
"contentSandboxLevel": 1
},
"extensions": [
{
"name": "Application Update Service Helper",
"version": "1.0",
"isActive": true,
"id": "aushelper@mozilla.org"
},
{
"name": "Multi-process staged rollout",
"version": "1.7",
"isActive": true,
"id": "e10srollout@mozilla.org"
},
{
"name": "Pocket",
"version": "1.0.5",
"isActive": true,
"id": "firefox@getpocket.com"
},
{
"name": "Web Compat",
"version": "1.0",
"isActive": true,
"id": "webcompat@mozilla.org"
}
],
"experiments": [],
"graphics": {
"numTotalWindows": 1,
"numAcceleratedWindows": 1,
"windowLayerManagerType": "Direct3D 11",
"windowLayerManagerRemote": true,
"supportsHardwareH264": "Yes; Using D3D11 API",
"currentAudioBackend": "wasapi",
"adapterDescription": "NVIDIA ION ",
"adapterVendorID": "0x10de",
"adapterDeviceID": "0x087d",
"adapterSubsysID": "087d1849",
"adapterRAM": "256",
"adapterDrivers": "nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um",
"driverVersion": "21.21.13.4201",
"driverDate": "11-14-2016",
"adapterDescription2": "",
"adapterVendorID2": "",
"adapterDeviceID2": "",
"adapterSubsysID2": "",
"adapterRAM2": "",
"adapterDrivers2": "",
"driverVersion2": "",
"driverDate2": "",
"isGPU2Active": false,
"direct2DEnabled": true,
"directWriteEnabled": true,
"directWriteVersion": "10.0.14393.351",
"webglRenderer": "Google Inc. -- ANGLE (NVIDIA ION Direct3D11 vs_4_0 ps_4_0)",
"webgl2Renderer": "WebGL creation failed: \n* Error during ANGLE OpenGL init.\n* Error during ANGLE OpenGL init.\n* Error during ANGLE OpenGL init.\n* Error during ANGLE OpenGL init.\n* Error during ANGLE OpenGL init.\n* Exhausted GL driver caps.",
"info": {
"AzureCanvasBackend": "direct2d 1.1",
"AzureCanvasAccelerated": 0,
"AzureFallbackCanvasBackend": "cairo",
"AzureContentBackend": "direct2d 1.1",
"ApzWheelInput": 1
},
"featureLog": {
"features": [
{
"name": "HW_COMPOSITING",
"description": "Compositing",
"status": "available",
"log": [
{
"type": "default",
"status": "available"
}
]
},
{
"name": "D3D11_COMPOSITING",
"description": "Direct3D11 Compositing",
"status": "available",
"log": [
{
"type": "default",
"status": "available"
}
]
},
{
"name": "D3D9_COMPOSITING",
"description": "Direct3D9 Compositing",
"status": "blacklisted",
"log": [
{
"type": "default",
"status": "disabled",
"message": "Disabled by default"
},
{
"type": "env",
"status": "blacklisted",
"message": "#BLOCKLIST_FEATURE_FAILURE_DL_BLACKLIST_g37"
}
]
},
{
"name": "DIRECT2D",
"description": "Direct2D",
"status": "available",
"log": [
{
"type": "default",
"status": "available"
}
]
},
{
"name": "D3D11_HW_ANGLE",
"description": "Direct3D11 hardware ANGLE",
"status": "available",
"log": [
{
"type": "default",
"status": "available"
}
]
}
],
"fallbacks": []
},
"crashGuards": []
}
}
Merci
Votre Navigateur : Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/55.0.2883.87 Safari/537.36
