Je viens de rentrer de vacances et en ouvrant TB, j'ai la mauvaise surprise de constater que tous mes mails (courrier entrant) ont disparu. Seuls 2 mails datant du 13 et 17 août sont présents.
J'en avais bien reçu d'autres mais ce n'était que des spams que j'ai mis dans la corbeille (et je l'ai vidée).
En cherchant sur le forum, je vois bien des cas plus ou moins similaires mais pas de solutions.
Je suis une quiche en informatique et je n'ai pas fait de sauvegarde de mes mails qui, pour moi étaient archivés automatiquement, et donc sauvegardés. Or, dans mon archive 2018, je n'ai que 3 pauvres mails qui datent de Février.
Je suis en imap et je suis allée voir sur le webmail de Free, c'est pareil.
Je suis sous W7 et je n'ai eu aucun message d'erreur. Je vous joins les troubleshooting informations en espérant que quelqu'un pourra m'aider à récupérer mes mails.
Merci d'avance,
Code : Tout sélectionner
Application Basics
Name: Thunderbird
Version: 52.9.1
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.9.1
Profile Folder: Open Folder
(Local drive)
Application Build ID: 20180709124824
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Memory Use: about:memory
Profiles: about:profiles
Mail and News Accounts
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) imap.free.fr:993, SSL, passwordCleartext
OUTGOING: , smtp.free.fr:25, plain, passwordCleartext, true
Crash Reports
Extensions
Lightning, 5.4.9.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
ESET Smart Security Extension, 7.0.302.0, false, eplgTb@eset.com
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
extensions.lastAppVersion: 52.9.1
font.internaluseonly.changed: true
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.direct3d.last_used_feature_level_idx: 0
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 25b6acc2-6413-42eb-8947-16384b6ec68
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1533469573
places.history.expiration.transient_current_max_pages: 122334
plugin.importedState: true
plugin.state.flash: 0
print.printer_HP_ENVY_5530_series.print_bgcolor: false
print.printer_HP_ENVY_5530_series.print_bgimages: false
print.printer_HP_ENVY_5530_series.print_duplex: -437918235
print.printer_HP_ENVY_5530_series.print_edge_bottom: 0
print.printer_HP_ENVY_5530_series.print_edge_left: 0
print.printer_HP_ENVY_5530_series.print_edge_right: 0
print.printer_HP_ENVY_5530_series.print_edge_top: 0
print.printer_HP_ENVY_5530_series.print_evenpages: true
print.printer_HP_ENVY_5530_series.print_footercenter:
print.printer_HP_ENVY_5530_series.print_footerleft: &PT
print.printer_HP_ENVY_5530_series.print_footerright: &D
print.printer_HP_ENVY_5530_series.print_headercenter:
print.printer_HP_ENVY_5530_series.print_headerleft: &T
print.printer_HP_ENVY_5530_series.print_headerright: &U
print.printer_HP_ENVY_5530_series.print_in_color: true
print.printer_HP_ENVY_5530_series.print_margin_bottom: 0.5
print.printer_HP_ENVY_5530_series.print_margin_left: 0.5
print.printer_HP_ENVY_5530_series.print_margin_right: 0.5
print.printer_HP_ENVY_5530_series.print_margin_top: 0.5
print.printer_HP_ENVY_5530_series.print_oddpages: true
print.printer_HP_ENVY_5530_series.print_orientation: 0
print.printer_HP_ENVY_5530_series.print_page_delay: 50
print.printer_HP_ENVY_5530_series.print_paper_data: 9
print.printer_HP_ENVY_5530_series.print_paper_height: -1.00
print.printer_HP_ENVY_5530_series.print_paper_name:
print.printer_HP_ENVY_5530_series.print_paper_size_unit: 1
print.printer_HP_ENVY_5530_series.print_paper_width: -1.00
print.printer_HP_ENVY_5530_series.print_resolution: 600
print.printer_HP_ENVY_5530_series.print_reversed: false
print.printer_HP_ENVY_5530_series.print_scaling: 1.00
print.printer_HP_ENVY_5530_series.print_shrink_to_fit: false
print.printer_HP_ENVY_5530_series.print_to_file: false
print.printer_HP_ENVY_5530_series.print_unwriteable_margin_bottom: 0
print.printer_HP_ENVY_5530_series.print_unwriteable_margin_left: 0
print.printer_HP_ENVY_5530_series.print_unwriteable_margin_right: 0
print.printer_HP_ENVY_5530_series.print_unwriteable_margin_top: 0
security.sandbox.content.tempDirSuffix: {3eb579e8-179e-4773-8e19-ae1911cba6ae}
Graphics
GPU #1
Description: Intel(R) HD Graphics 4600
Vendor ID: 0x8086
Device ID: 0x0412
RAM: Unknown
Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
Driver Version: 10.18.14.4264
Driver Date: 8-4-2015
Features
Direct2D: false
DirectWrite: true (6.2.9200.22164)
ClearType Parameters: Gamma: 1 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
AzureCanvasBackend: skia
AzureCanvasAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: skia
JavaScript
Incremental GC: 1
Accessibility
Activated: 0
Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.13.1
4.13.1
NSS
3.28.6
3.28.6
NSS Util
3.28.6
3.28.6
NSS SSL
3.28.6
3.28.6
NSS S/MIME
3.28.6
3.28.6
